Knowledge 2020 Update

[tracyo_brien]

Hello SNUG Leaders!

Our leadership team has made the decision to take Knowledge 2020 to a digital experience. This decision wasn’t made lightly and comes after weeks of closely monitoring the evolving COVID-19 pandemic, but ultimately, the health and safety of our Knowledge 2020 attendees, employees, partners, and community comes first. We have sent out communications already to people who have registered, but in case you did not get it I wanted to keep you in the loop.

Important links:

• Link to K20 blog: https://blogs.servicenow.com/2020/k20-coronavirus-update.html
• Link to K20 FAQ:  https://knowledge.servicenow.com/faq.html

Knowledge – FAQs  - Available on the K20 website https://knowledge.servicenow.com/faq.html.

Who can I call for assistance with registration or any additional questions?
If you need any assistance with your Knowledge registration, please contact the applicable Knowledge support team listed below:

Knowledge 2020 Main Contact Information
Domestic: +1 866.855.3789
International: +1 650.416.8382
Email: knowledge@servicenow.com

Registration, Payments, and Changes

• What happens to my paid Knowledge 2020 registration and add on’s like convenience packages and guest passes?
  Good news! We are rolling over your Knowledge 2020 pass and add on’s to Knowledge 2021. If you would like to request a refund, please reach out to us at knowledge@servicenow.com.
• What happens to my paid conference add on’s and/or training?
  Good news! We are rolling over your Knowledge 2020 convenience package and add on’s to Knowledge 2021. If you would like to request a refund, please reach out to us at knowledge@servicenow.com.
• I bought tickets to Knowledge as part of my sales contract. How do I receive a refund?
  Tickets to Knowledge 2020 that were part of a sales contract will roll over to 2021. The company will receive the same number of passes but they will be attached to the company, not to an individual. If you do not want your tickets to roll over to Knowledge 2021, please contact your account manager.
• Will there be a cost for digital participation?
  We will not be charging for attending the Knowledge 2020 digital experience. Stay tuned for more information on how to register.

Travel & Accommodation

• Will I receive reimbursement for airfare?
  Airfare and hotel is the sole responsibility of the individual and will not be reimbursed.
• How do I cancel my hotel reservation?
  Reservations made through the Knowledge 2020 registration system will be cancelled on your behalf. Cancellations will be processed within 5 to 7 business days and you will receive an email with the confirmation details.
  
  Note: If you booked a hotel outside of the Knowledge 2020 registration system, you are responsible for the cancellation of that reservation and any associated costs.
• I booked a hotel through the Knowledge 2020 website; can I still keep the hotel room?
  No. All hotel reservations associated with Knowledge will be canceled.
• Will I receive reimbursement for hotels booked outside the registration system?
  If you have made a reservation outside of the Knowledge 2020 registration system, please contact the hotel directly to cancel your reservation

General Information

• How is the Coronavirus (COVID-19) situation impacting Knowledge 2020?
  Please visit the Knowledge 2020 and COVID-19 blog for more information on this year’s event.
• Will you be hosting Knowledge 2020 digitally?
  The Knowledge 2020 digital experience will showcase all the ways you can unlock productivity through modern digital workflows, highlight the latest customer and platform innovations, and inspire the ServiceNow community to continue to create great experiences for businesses.

In the coming days and weeks, we will provide details about the Knowledge 2020 digital experience. We are committed to creating a phenomenal digital experience that will engage, inspire, and connect you to the best practices from our customers around the world. 

• When will the Knowledge 2020 digital experience take place?
  We are determining the dates for our Knowledge digital experience. Stay tuned for more!
• Will there be access to Knowledge 2020 session content?
  We are working quickly to determine our digital plans for Knowledge in order to provide some of the fantastic content we have for you. As our plans come together, we will let you know what options are available for participating in our digital event.
• How can I connect with the Knowledge community?
  Connect with other Knowledge attendees who are taking their work to the next level in our Knowledge Community.
• Are the Now at Work events still being planned for later in the year?
  Yes! Our Now at Work series will be taking place around the world in late 2020. Visit our website to sign up for updates.
• Where can I receive updates regarding Knowledge 2021?
  We have already set our sights on Knowledge 2021 in Las Vegas and can’t wait to see you there. If you registered for Knowledge 2020, we will send out a notification when you can learn more about next year’s event.

For further questions please access https://knowledge.servicenow.com/faq.html.

For those of you who have signed up for the SNUG Leader Volunteer program, I will be sending a separate email, however, my current thought is to grandfather all volunteers to 2021 Knowledge. Again, more to come on that.

I am not sure when our cadence of SNUG meetings will continue, but in the meantime we are working on options to provide virtual SNUGs. If you have ideas you would like to share please contact me at tracy.obrien@servicenow.com.

Kind Regards,

Tracy O'Brien

[Paul Porter]

Thanks for this comprehensive source of information Tracy. Hope you and yours stay healthy.

~Paul