Hello everyone,
My name is Marcus Robinson, I am the ServiceNow admin at Clemson University. We are scheduled to upgrade from our current (and initial) version of Xanadu to Zurich next month (just barely before the deadline).
I have not done a ServiceNow upgrade before (I have done other ITSM software upgrades though), and I was hoping for any advice or tips that you all would like to share.
Aside from learning about upgrades; I would be happy to talk about things I am familiar with; like catalog items and the customer portal, automated testing, and onboarding other IT-departments and non-IT departments into ServiceNow and how to set them up for success.
I do not see any events coming up on the calendar but I will keep any eye out.
Looking forward to meeting and collaborating with you all.
Enjoy your day,
Marcus
