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Published on by
abannar
Hello SNUG Members!
We're excited to be hosting the in-person South Florida SNUG Meeting, on September 18th at TopGolf Miami Gardens!
Enhancing and accelerating your success with ServiceNow is the focus of SNUG events, and we only have one local SNUG event each year. Space may be limited, so please register today to reserve your spot!
SNUG meetings are one of the best ways to learn from and collaborate with other ServiceNow customers. Whether you are new to ServiceNow or a long-time customer, SNUG meetings will help you on your journey.
You will have the opportunity to network with your peers during breaks, lunch, and afternoon drinks.
The optional Pre-SNUG Workshop is an amazing opportunity to learn how Now Assist for IT Service Management powered by GenAI, can help you transform your IT organization, significantly increase agent and employee productivity, and reduce Mean Time to Resolve (MTTR).
AGENDA
9:00am – 9:30am Breakfast and Check In
9:30am – 11:30am Now Assist for ITSM Powered by Gen AI Pre SNUG Workshop, Chris Steinke
12:00pm – 12:30pm SNUG Check In, Lunch, and Networking
12:30pm – 1:00pm Track Vendor AI Data Privacy, Compliance & Risk using Agentic AI and CMDB BankUnited, Tony Di Perna & YDC, Sunil Soares
1:00pm – 1:30pm AI in Action: Reimagining Financial Services with the Bank of NewRocket, Zineb Squalli, NewRocket
1:30pm – 1:45pm BREAK
1:45pm – 2:15pm Customer Presentation, Royal Caribbean Group, Ben Alice McElroy
2:15pm – 2:45pm Unlocking the Power of NowAssist at SGWS, Felipe Albino & Fern Rivero, Southern Glazer Wine & Spirit
2:45pm – 3:15pm What's New in Zurich, Fern Rivero
3:15pm – 3:30pm Wrap Up & Raffle
3:30pm – 5:30pm Optional: Happy Hour and Networking
Get ready to leave energized to make work, work better!
Register now to secure your space!
We look forward to seeing you there!
Will you be attending?
Starts:
Thu, Sep 18, 2025 06:00 AM PDT
Ends:
Thu, Sep 18, 2025 12:30 PM PDT