Agile Development integration with Microsoft Azure DevOps FAQ's

[Syed Azam]

Below are the frequently asked questions regarding Agile Development integration with Microsoft Azure DevOps

Q. Does ServiceNow maintains the history in same order as of the updates made in Azure DevOps side?

A. In ServiceNow, updates are processed in the order as they are received via Webhooks. But, sometimes, it is quite possible that, the udpate originated from AzureDevOps are not received in the correct order. In such cases, the history of the records is not seen same as in Azure DevOps.

But, it should be noted that, ServiceNow always processes the latest changes. So, if any webhook is received for a previous update for the same work item it is not processed.