Syed Azam
ServiceNow Employee
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on
05-26-2025
04:42 AM
- edited
Thursday
by
Meghana Kanchar
Q. Does Agile 2.0 maintain the history in same order as of the updates made in Azure DevOps?
A. In Agile 2.0, updates are processed in the order as they are received via Webhooks. But, sometimes it is quite possible that, the udpate originated from AzureDevOps are not received in the correct order. In such cases, the history of the records is not seen same as in Azure DevOps.
But, it should be noted that Agile 2.0 always processes the latest changes. So, if any webhook is received for a previous update for the same work item, it is not processed.
Q. Why is the export action not working?
A. Review your custom map configuration. If your custom map configuration is invalid or if the required fields are not mapped for that work item, export does not work.
Ensure that the Enable Export check box is selected for the project.
Check to see if your Azure DevOps password has expired.
Q. Why is a sprint not imported from Azure DevOps to Agile Development 2.0?
A. Sprints are not imported to Agile Development 2.0 for one of the following reasons:
• Any new iterations created in Azure DevOps do not create a corresponding sprint record in Agile Development 2.0 immediately. When a work item is added for the first time to the new iteration in Azure DevOps, only then a corresponding sprint record is created in Agile Development 2.0.
To ensure consistent data across the two applications at all times, create sprints in Agile Development 2.0.
• Ensure that there are no overlapping sprints.
Q. Why is an assignment group not populated for a story or an epic?
A. If the team is not associated with an assignment group in Agile Development 2.0, it can result in assignment group not being populated. Verify that project integration settings exist for your Azure DevOps team.
If the area of a work item is mapped to multiple teams, the assignment group for that work item in Agile Development 2.0 is empty. In such cases, you can manually select an assignment group for this work item.
Q. Why is a value from a field in Azure DevOps not populated in Agile Development 2.0?
A. Verify if the custom field map is configured.
Q. Why is the value of Priority or State fields from Azure DevOps not populated in Agile Development 2.0?
A. Verify if the custom state map is configured.
Q. Why is an update by a user in Azure DevOps not updated in Agile Development 2.0?
A. Ensure that the user credentials that are used to set up the integration of Azure DevOps with Agile Development 2.0 are not used to perform record updates.
Q. Why is the work item deleted in Azure DevOps but not deleted in Agile Development 2.0?
A. Ensure that the Can Delete field in the Application access of the respective tables is set to true.
For details, see Table design and runtime settings.
Q. Why does deleting a project, team, or area not result in any action in Agile Development 2.0?
A. After deleting the project, team, or area in Azure DevOps, the Azure DevOps administrator must manually delete the corresponding Azure DevOps project and its associated stories in Agile Development 2.0.
Q. Why are new Azure DevOps projects not imported automatically?
A. Manually discover projects from the Azure DevOps instance record to immediately sync the project updates or schedule a job to discover and import these updates on a daily basis.
For more details on the scheduled jobs, see Schedule jobs to import projects, teams, areas, and work items from Azure DevOps.
Q. Why do imported work items (epics and stories) of a project have no assignment group associated with them?
A. Ensure that you have team integration settings for this project. For more information, see Associate Azure DevOps projects with assignment groups in Agile Development 2.0.
The assignment group associated to any imported work item of an Azure DevOps project is based on the team integration settings of that project. If the project does not have any team integration setting, the imported work item will have an empty assignment group.
Q. Why are changes made to iterations in Azure DevOps not reflecting immediately in Agile Development 2.0?
A. Manually import iterations from the Azure DevOps project record or schedule a job to discover and import these updates daily.
For more details on the scheduled jobs, see Schedule jobs to import projects, teams, areas, and work items from Azure DevOps.
Q. Why do the UI actions for Connect, Disconnect, and Validate and Fix result in an error when using for the first time?
A. This error is a known issue. Retry the UI action.
Q. Why doesn't the description field data sync with description field in corresponding record in Servicenow.
A. In the field map for description field, map it with html_description field in servicenow.
Note: description field syncing works in real time sync only and markdown type is not supported.
Q. Does export still work when the webhooks are de-registered?
A. Webhooks are only to import data from Azure DevOps to Agile Development 2.0. To stop the export of work items, deselect the Export Work Items checkbox for the project.
Q. How can I enable detailed project logging for troubleshooting?
A. To view all the details on project logging, enable the integration project logging property. For more information, see Enable detailed logging
Q. Why is an assignment group not populated for a story or an epic?
A. If the team is not associated with an assignment group in Agile Development 2.0, it can result in assignment group not being populated. Verify that project integration settings exist for your Azure DevOps team.
If the area of a work item is mapped to multiple teams, the assignment group for that work item in Agile Development 2.0 is empty. In such cases, you can manually select an assignment group for this work item.
Q. Why is a value from a field in Azure DevOps not populated in Agile Development 2.0?
A. Verify if the custom field map is configured.
Q. Why is the value of Priority or State fields from Azure DevOps not populated in Agile Development 2.0?
A. Verify if the custom state map is configured.
Q. Why is an update by a user in Azure DevOps not updated in Agile Development 2.0?
A. Ensure that the user credentials that are used to set up the integration of Azure DevOps with Agile Development 2.0 are not used to perform record updates.
Q. Why is the work item deleted in Azure DevOps but not deleted in Agile Development 2.0?
A. Ensure that the Can Delete field in the Application access of the respective tables is set to true.
For details, see Table design and runtime settings.
Q. Why does deleting a project, team, or area not result in any action in Agile Development 2.0?
A. After deleting the project, team, or area in Azure DevOps, the Azure DevOps administrator must manually delete the corresponding Azure DevOps project and its associated stories in Agile Development 2.0.
Q. Why are new Azure DevOps projects not imported automatically?
A. Manually discover projects from the Azure DevOps instance record to immediately sync the project updates or schedule a job to discover and import these updates on a daily basis.
For more details on the scheduled jobs, see Schedule jobs to import projects, teams, areas, and work items from Azure DevOps.
Q. Why do imported work items (epics and stories) of a project have no assignment group associated with them?
A. Ensure that you have team integration settings for this project. For more information, see Associate Azure DevOps projects with assignment groups in Agile Development 2.0.
The assignment group associated to any imported work item of an Azure DevOps project is based on the team integration settings of that project. If the project does not have any team integration setting, the imported work item will have an empty assignment group.
Q. Why are changes made to iterations in Azure DevOps not reflecting immediately in Agile Development 2.0?
A. Manually import iterations from the Azure DevOps project record or schedule a job to discover and import these updates daily.
For more details on the scheduled jobs, see Schedule jobs to import projects, teams, areas, and work items from Azure DevOps.
Q. Why do the UI actions for Connect, Disconnect, and Validate and Fix result in an error when using for the first time?
A. This error is a known issue. Retry the UI action.
Q. Why doesn't the description field data sync with description field in corresponding record in Servicenow.
A. In the field map for description field, map it with html_description field in servicenow.
Note: description field syncing works in real time sync only and markdown type is not supported.
Q. Does export still work when the webhooks are de-registered?
A. Webhooks are only to import data from Azure DevOps to Agile Development 2.0. To stop the export of work items, deselect the Export Work Items checkbox for the project.
Q. How can I enable detailed project logging for troubleshooting?
A. To view all the details on project logging, enable the integration project logging property. For more information, see Enable detailed logging
