Convert Demand to Program

[Luis Ataide]

Convert Demand to Program

We frequently hear the question on 'How to Convert Demand to Program?'

Although not available out-of-the-box, this article contains a proposed solution to answer this question.

The proposed solution requires configuration, as such, there is no liability for ServiceNow to provide support, apply changes, fix defects and review impact during future upgrades.

Click the attachment to get the detailed proposed design, demo recording and the update set.

Update set contains the configuration example. It must be reviewed, tested and adapted as per your needs.

[djvasant]

Thanks @Luis Ataide and @amel_chacra. I think SN implementers used this configuration for Demand to Program conversion on our instance. I have a question though - since this script was originally written in June 2023, have there been any updates? Do you have updated scripts that work with Now Workspace Experience? UI Actions will need updated workspace compatible scripts and Script Includes that work with that. I assume you or the team at SN would have rewritten this, but I’m not sure if you’d have a chance to share it with the community.

[Luis Ataide]

Hi @djvasant,

Thank you for your comments.

There are no changes required at the moment, as demand hasn't moved totally to a Workspace Experience.

It may need to be reviewed and updated once demand moves to a Workspace Experience in a future release. 

However, as mentioned in the attached document: '...there is no liability for ServiceNow to provide support, apply changes, fix defects and review impact during future upgrades.'

Appreciate your understanding.