Rishi1
ServiceNow Employee
ServiceNow Employee

Description

On performing "Discover Projects", Servicenow imports all the Projects, their boards for the Jira instance connected and will create default mappings with Jira tables and service now tables. 
The creation of default mappings-related API might fail because of the "Maximum size of response exceeded" error.
 

Steps to Reproduce

  • Navigate to Jira instance in servicenow 
  • Click on "Discover Projects".
  • Unable to see mapping Config records for each project.
  • This issue is seen in Atlassian Jira Integration for Agile Development v2.0.2 or before release(s).

 

Workaround

  • Navigate to Flow Designer -> Actions
  •  Open acton 'Get Project Keys in Batch' and then open rest step 'Get Project Keys'
  • In the Script, for the variable 'batchSize', set the value from 50 to a smaller number
  • The suggested range of values: 1 to 50.
  • Save and Publish the action and click on 'Discover Projects' UI action again

Fix

  • This issue is fixed in Atlassian Jira Integration for Agile Development v2.1.0
  • Navigate to system property 'Define the batch size for fetching Jira project metadata'
  • Reduce the value from 50 to a smaller number
  • The suggested range of values: 1 to 50
Version history
Last update:
‎06-09-2021 09:36 PM
Updated by: