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AishwaryaPrasad
ServiceNow Employee
ServiceNow Employee

Now Assist in Docs


Generate content with Now Assist directly in your Docs using custom prompts. In addition, summarize existing sections, elaborate where needed, and refine drafts to help improve your productivity. This capability is available in SPM, CWM as well as EA.

 

  • Write with Clarity: Overcome writer's block by ensuring your content has a clear main idea.

  • Improve Readability: Refine your writing style by achieving a more natural and engaging rhythm. 

  • AI-Powered Rewriting: Leverage the power of AI to enhance clarity and impact.

  • Boost Efficiency: Streamline your content creation process to produce high-quality content.

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Licensing:

This capability is available with Pro+ SKU for CWM, SPM or EA.

Steps to enable:

  1. Navigate to Admin Center->Now Assist AdminScreenshot 2025-09-24 at 4.56.01 PM.png

  2. Navigate to Now Assist skills tabScreenshot 2025-09-24 at 4.58.52 PM.png


  3. Under the Technology left navigation menu, select CWM/SPM/EA wherever you would like to enable the skill.Screenshot 2025-09-24 at 4.58.52 PM.png

  4. Select the 'Doc summarization’ skill and toggle on the in-product desktop view.Screenshot 2025-09-24 at 5.04.04 PM.png

  5. Review the access and click on ‘Activate’.Screenshot 2025-09-24 at 5.05.21 PM.png

 

 

Use cases: 

Persona

Task Type

Sample prompts

Project Manager

Create from scratch

Develop a project plan that provides recommendations for improving customer satisfaction scores in a call center environment.

 

Create with context

Develop [this concept] into a detailed project proposal. Consider market viability, required resources, and potential challenges.

 

 

Extract insights

 

What is the budget and timeline for this project?

Idea Manager

Create from scratch

Who is the ideal customer for this product/service? Create a detailed customer persona.

 

Create with context

Refine this idea to be more aligned with our company's strategic goals: [company’s goals].

 

Extract insights

What are some potential extensions or spin-offs of this idea?

Demand Manager

Create from scratch

Create a simple demand template suitable for a small team.

 

Create with context

Describe the minimum viable deliverable for this [demand].

 

Extract insights

What are the potential risks and delays for this demand?

Business Manager

Create from scratch

Generate a business proposal for a mid-sized retail company looking to expand their e-commerce capabilities and improve customer engagement through digital channels.

 

Create with context

Analyze [customer reviews] and identify the top three areas where customers are dissatisfied with our product.

 

Extract insights

What are the top 3 risks mentioned in this business plan?

HR Manager

Create from scratch

Create an employee retention plan for a healthcare organization experiencing high turnover rates.

 

Create with context

Create a personalized learning path for an employee in the [department] department who wants to develop their [specific skill] skills.

 

Extract insights

What are the top 3 skills mentioned in this job description?

Product Manager

Create from scratch

Help me write a report on competitors of [product].

 

Creation with context

Break down this [epic] into stories.

 

 

Extract insights

 

What are the top 3 potential risks with this feature?

Enterprise architect

Create from scratch

Develop a template for documenting API specifications.

 

Creation with context

List the pros and cons of adopting the programming language mentioned in the [ADR].

 

Extract insights

Why was the decision made to use [specific repo type] for smaller teams?

Enterprise Analyst

Create from scratch

Draft a 500-word requirement specification for a non-technical audience covering scope, objectives, and five key requirements.

 

Creation with context

Suggest design paradigms for low-latency requirements.

 

Extract insights

How will the migration improve system reliability and business continuity?





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