To begin your journey in learning Project Portfolio Management, you may have questions regarding how to initiate the process, the out-of-the-box (OOB) capabilities, and how these capabilities align with real-time applications. The following sections will address these inquiries.
Prior to commencing the PPM module, it is essential to consider the following 3 key factors:
1. The PPM module must be activated through the SPM Pro license.
2. It is important to comprehend the business requirements and how they correspond with the OOB capabilities.
3. Identify the necessary configurations that should be enabled for each OOB table.
To initiate the project portfolio management process, it is essential to comprehend the number of portfolios available in the out-of-the-box (OOB) configuration and their alignment with the business objectives. Prior to commencing the PPM, it is important to familiarize oneself with the definitions of Demands, Projects, and Epics as they are understood within the ServiceNow framework. Each portfolio consists of a combination of Demands and Projects. The table below provides detailed information regarding each portfolio. The precise definitions can be found in the 'Strategic Portfolio Management Workspace.'
There are five essential pillars that underpin the enhancement of the SPM solution to meet your business requirements. These pillars are crucial for the comprehensive implementation of the solution within the ServiceNow environment.
1. Strategy - Define the business objectives and determine how to monitor them within the ServiceNow instance.
2. Intake - Identify the sources of input from the business and explore the out-of-the-box (OOB) capabilities provided by ServiceNow.
3. Alignment - After establishing the goals and business inputs, assess the functionalities available to ensure alignment and prioritization. Consider whether there is a scoring framework that facilitates this alignment.
4. Delivery - The delivery process is a crucial element that will be determined by the objectives, inputs, planning, and the prioritization of scoring significance. To facilitate the solution, it is essential to assess the number of resources needed through capacity planning.
5. Value - The value that the business will derive is based on the four key pillars, which will be addressed in the 'Value' section.
The diagram above illustrates the functionalities from a business perspective. Conversely, the diagram below depicts the alignment with the out-of-the-box capabilities within the SPM Workspace view. One advantage is that you can obtain the relevant information mentioned from a single page, referred to as the SPM Workspace.
1. Strategy - Set up the product and business objectives within the 'Strategic Planning Workspace'. Please consult the diagram for the appropriate configuration details.
2. Intake - The information was gathered from the 'feedback' and 'Idea Portal'. It will be categorized using the options listed below from the workspace.
3. Alignment: The alignment will be established and assessed through scoring and planning methodologies. The scoring will be categorized using the RICE framework, Value versus Effort analysis, and the WSJF framework. Detailed definitions of each framework will be outlined in the Portfolio plans. Configuration will be tailored to the specific business requirements within the instance.
The planning process aids in establishing a timeline for each demand and project. It provides a visual representation of the timeline, allowing for a clear understanding of the start and end dates. Additionally, it outlines the associated milestones within the planning framework.
4. Delivery: This aspect is determined by the utilization and count of Full-Time Equivalents (FTEs) across various projects and demands. While it is an integral component of project planning, delivery specifically addresses the deliverables and milestones of information, facilitated by 'Capacity Planning'.
5. Value: The value will be assessed based on the aforementioned key elements, and it will be quantifiable through the KPI components present in the dashboards and reports. Additionally, the 'Metrics' will aid in determining the value delivered.
Regards,
Suresh.
