Welcome to Strategic Portfolio Management
Whether you've just signed your contract or are exploring what SPM can do for your organization, this guide is your starting point. It covers what SPM is, what you have access to based on your package, and where to go next.
The goal is to orient you quickly, then point you to the right resources for the depth you need.
What is Strategic Portfolio Management?
ServiceNow SPM helps leaders connect strategy to execution. It gives organizations a single platform to prioritize investments, manage demand, plan and deliver work across any methodology, and track progress against strategic goals — all in one place. You don't have to implement everything at once. Most organizations start with one or two areas that matter most, then expand from there.
What's included in your package
SPM is available in two tiers. Check your contract or ask your ServiceNow contact if you're unsure which one you're on.
SPM Advanced
The foundation for portfolio, project, and demand management — with AI built in from day one. SPM Advanced gives you the core capabilities to centralize work and investment decisions, accelerated by Now Assist skills and agentic platform features.
Core SPM capabilities
AI & agentic capabilities
SPM Prime
Everything in SPM Advanced, plus the strategic planning and investment capabilities for organizations running SPM at enterprise scale. SPM Prime adds expanded AI, higher platform limits, and the tools to connect execution directly to enterprise strategy.
Everything in SPM Advanced, plus
Who uses SPM
SPM spans multiple layers of an organization. These are the people typically involved — you don't need all of them on day one, but knowing who they are early helps avoid gaps later.
|
Who |
What they use SPM for |
|---|---|
| Executive / Strategy Leader | Tracking strategy execution, investment alignment, and business outcomes |
| Portfolio / Product Manager | Prioritizing work, managing portfolios, and making funding decisions |
| Demand Manager | Governing intake and qualification of incoming work and requests |
| Project Manager | Planning, executing, and tracking delivery across projects and programs |
| ServiceNow Admin | Configuring the platform, managing roles, and supporting ongoing operations |
Where to go next
Now that you know what you have, here are the right next stops depending on where you are in your journey.
Ready to start implementing?
The SPM Getting Started Guide walks you through the different phases — understanding your organization's needs, preparing your data and teams, and configuring SPM through the Setup Hub.
Looking for best practice resources?
SPM Best Practices on MyNow has the full implementation library — process guides, scoping guides, success packs, starter stories, and more.
Want to connect with other customers and stay current?
Join the SPM Community to engage with peers, access release Delta Decks, additional module level materials and get answers from ServiceNow experts.
Want to learn about SPM roadmap?
Sign up for SPM Vision Series to learn about what's on the roadmap for SPM and hear from leading organization on how they are leveraging SPM to achieve their business outcomes.
Package details reflect the April 2026 SPM tier structure. For questions about your specific entitlements, contact your ServiceNow account team or visit ServiceNow Support.
