Troubleshooting Issues of Jira Integration with Agile Development 2.0

RitikKumar · 3 weeks ago

Q: Why is the export action not working?
A:

Review your custom map configuration.
Ensure the custom field is added to the default screen scheme of the issue.
Make sure the Enable Export checkbox is selected in the project integration settings for this Jira project or board.
Check if your Jira password has expired.

Q: Why is a sprint not associated with imported stories?
A:

Verify if the sprint is started in Jira.
If the sprint is a future sprint, it will not be associated with stories in Agile Development.
Sprint data from Jira is updated in Agile Development only if the sprint is active in Jira.

Q: Why is a sprint not imported into Agile Development 2.0?
A:

Ensure your sprint in Jira has dates.
Make sure sprint dates in Jira do not overlap with another sprint in the same assignment group in Agile Development 2.0.

Q: Why is a value from a field in Jira not populated in Agile Development 2.0?
A:

Q: Why are the Priority or State fields from Jira not populated in Agile Development 2.0?
A:

Q: Why is an update by a user in Jira not updated in Agile Development 2.0?
A:

Ensure the user credentials used to set up the integration are not used to perform record updates.

Q: Why is an issue deleted in Jira not deleted in Agile Development 2.0?
A:

Make sure the Can Delete field in Application access of the relevant tables is set to true.

Q: Why do I see duplicate comments when importing from Jira Cloud?
A:

Verify the cyclic payload.
Ensure privacy settings are enabled for the connection user (used in HTTP connection in Agile Development 2.0).

Q: Why is the email address visible in webhook events?
A:

Q: Why does deleting a project or board in Jira not result in any action in Agile Development 2.0?
A:

After deleting the project or board in Jira, the Jira administrator must manually delete the associated stories in Agile Development 2.0.

Q: Why does using rich text in Jira result in garbled text in Agile Development 2.0?
A:

Q: Why is the relation between story and epic not imported for a Next-gen Jira project?
A:

In Jira, make a nominal update to the story to send the epic relation along with this update to Agile Development 2.0.

Q: Why are sub-tasks not imported or exported between Jira and Agile Development 2.0?
A:

To enable import of sub-tasks from Jira to Agile Development 2.0, manually configure custom mapping for this task type.
https://www.servicenow.com/docs/bundle/zurich-it-business-management/page/product/agile-jira-integra...

Q: Why are scrum tasks not exported from Agile Development 2.0 to Jira for a Next-gen Jira project?
A:

Only import of sub-tasks from Jira to Agile Development 2.0 is supported, not export.

Q: Why is map configuration not generated for a project after importing projects?
A:

Ensure the user for whom the connection alias is created has access to all Jira projects.

Q: Why do UI actions for Connect, Disconnect, and Validate and Fix result in an error when used for the first time?
A:

Q: Why does the API call fail in Flow Designer with an “API response size exceeded” error while fetching Jira project metadata?
A:

Q: Why are import issues staying in 'Processing' state forever?
A:

Import requests may be stuck if the server type is incorrectly set as 'cloud' instead of 'server'.
Set guidelines for Jira on-prem customers to use proper connection attributes.

Q: Why does bulk importing of work items data fail with an “API response size exceeded” error?
A:

Reduce the value of MAX_LIMIT in the JiraConstants Script Include and try to bulk import again.

Q: How can I enable detailed project logs for troubleshooting?
A:

Q: Why isn't completing a sprint in ServiceNow updating the sprint's state in Jira?
A:

Jira requires a sprint to be started before it can be completed. To ensure the status updates correctly, you must first start the sprint in ServiceNow. Once the sprint is started, you can then complete it in ServiceNow, and the change will be reflected in Jira.

Enabling Detailed Project Logs