Troubleshooting Issues of Jira Integration with Strategic Planning Workspace

[Anupam Pandey]

Q. Why is record deletion in ServiceNow not deleting record in Jira in case of PAT based authentication.

A. The service account created during setup should have permissions to create, read, update, and delete all relevant Jira data.

[phil_bool_unifi]

I've seen similar challenges in ADO integrations, too.  Making sure the account used by the OAuth Application Registry in the target platform has the access it needs is really important.  Accounts with delegated roles instead of admin accounts are great for security purposes, but if they're not set up correctly, then this is the kind of issue you can see.