Hi everyone,
I recently joined my organization as a ServiceNow Platform Admin. We currently have ITSM, and most ServiceNow platform requirements, enhancements, technical work, and development work are being tracked through Incidents or Catalog Requests.
I want to introduce a more structured process with proper requirement intake, backlog management, auditability, traceability, and a delivery lifecycle that can scale as the platform and team grow.
I was considering Agile 2.0, but with it being deprecated, I’m not sure if that is the right direction.
For a small ServiceNow team using ITSM today, what would you recommend as the most scalable and economical approach?
