Add Timecards for Direct Reports

I want my leaders to be able to add timecards to timesheets on behalf of their direct reports. Is this possible?

Design Partner Program for Project Workspace Interest

Hello Team!   We are looking for customers that are interested in joining our Design Partner Program for ServiceNow's Project Workspace. Attached is an overview of what this program is and participation is completely optional. The goal of this progra...

Performance Analytics Premium for [...] Plugins

Does anyone know what the deal is with these all these plugins called "Performance Analytics Premium for [some name]"?  My organization has Performance Analytics Premium, and we are specifically looking into the "Performance Analytics Premium for Pro...

Resource Management Workspace columns

Hello all, I'm working on the Resource Management Workspace and I have added some columns to the resource board. I have added the resource's location to the 'Resource Manager' view and it displays on the workspace, visible on the image. However, it o...

Hide Idea Score from Idea Portal for End Users

I have an ask to restrict any user without admin or idea_admin role from seeing the idea score in the idea portal. The reason being not wanting end users to feel like they are voting or upvoting / downvoting based on the current number of each the id...

Best practice for aligning Demands, Projects, Programs, Portfolios, and Strategic Goals in SPM

Hi Community,We are implementing ServiceNow Strategic Portfolio Management and are currently designing the end-to-end process from Demand Intake → Evaluation → Portfolio Prioritization → Project Creation → Execution → Benefits Tracking.Our business w...

user unable to see their incidents on a dashboard

Hello - I am having issues with a user seeing incidents assigned to the service desk. They are told they do not have permission to view the "My Incidents" report as shown in the attached image. How can I work through this to resolve the issue? Thanks...

Portal (Customer Portal) view of Project Tasks (Gantt or similar)

Hi all, We are using SPM with CSM and the Customer Projects plugin. This allows us customers to 'off the shelf' have access to some things related to projects (where they are a project contact) inside the Customer Service (/csm) Portal. The things th...

Primary group, skill and role fields

I have setup and configured resource management in Zurich.  I'm having difficulty populating the primary group, skill and role fields for users with more than one item.  As per the documentation, we need to manually set the primary group field.  When...

SPM - Cost Plan Actual Calculation Wrong

I have identified a bug in PPMFundManager in both Zurich and Australia release.  I am working with ServiceNow on this to confirm best way to patch this.  It is very specific to the following scenario when you are rolling up expenses to the project an...

Actual Start Date and Actual End Date fields in Strategic Planning Workspace

We are looking for some guidance to better understand the Actual Start Date and Actual End Date fields in Strategic Planning Workspace.  We would like to know what exactly sets the Actual Start Date and Actual End Date fields and how these two fields...

Scenario Planning taking too long to complete approvals and conversion.

I've noticed this issue in more than one instance. When you create a scenario plan and go approve it and select that the demands should be converted to projects, it takes a very long time to get completed and this is not ideal when you have planners ...

Project Advanced Security Plugin Limitations

Please provide any information you have on limitations of the Advanced Project Security Plugin based on experience. Also, is there any ServiceNow documentation available on this? I am familiar with the functionality and it is in use but would like to...

My Resource Cards

Unable to change view of a record from the Full Details screen of Strategic Planning Workspace

In Strategic Planning Workspace, we are unable to change the view from the Full Details for any record (Epic, Feature, Story).  It is stuck on the view for "EAP Portfolio Configuration."  We tested this in a PDI and it has the exact same behavior. Th...