Custom Time Sheet Portal (v9.0, by François Schneider) — discrepances with official documentation

[jordimsant]

Hi all,

I've been reading the PDF "Custom Time Sheet Portal – v9.0 – 2024-04-02" by François Schneider. It describes a long list of enhancements to the Time Sheet Portal (person-days management, editable columns, time off colors, other categories, secondary card fields, effort increment, unassigned task filter, task selector tables, "Total" column translation, etc.).

However, I can't find some of these features in my instances (the one I am more interested is effort increment). I have one instance that was configured directly on Zurich, so version incompatibility shouldn't be the issue.

Could anyone confirm:

1. Are these features delivered out of the box with a specific plugin/version, or do they require running some kind of script? The PDF seems to suggest this is a custom configuration that has to be actively applied/run, not something that ships automatically — can anyone confirm that reading is correct?
2. If it does require running that background script, is it available publicly, or only distributed by the author/through specific engagements?

Also, I noticed what looks like a discrepancy between the PDF and the official docs. The PDF states that "Effort Increment" is a new field added to the time sheet policy form. But in the official article "Create a policy", I don't see any "Effort Increment" field listed among the time sheet policy fields.

Is "Effort Increment" actually an out-of-the-box field, or is it part of the custom configuration described in the PDF (and therefore not something documented in the standard time sheet policy article)? Any clarification on which of these features are native vs. custom-built would be really helpful.

Thanks in advance!

[Kieran Anson · Accepted solution]

Hi,

This document captures the development done by customer outcomes to provide additional / customer specific customisations to the time sheet portal. 

They're not something you can load , nor accessible in a a packaged form. 

You would need to engage with a ServiceNow partner or ServiceNow customer outcomes (their professional services division) to deliver this for you 

[jordimsant]

Oh, so you are saying these are not developments done for all instances but for a specific customer, and they are just sharing the ideas in case anybody wants to implement something similar?