Demand Creation from BRDs / Business Cases

Namita Mishra
ServiceNow Employee

Thursday - last edited Thursday

Greetings SPM Community !

I'm looking to validate a pattern I am seeing around Demand Management intake.

 

I have experienced customers create BRDs (business requirement documents) , business cases, project charters, investment requests, or funding proposals outside ServiceNow (e.g., Word, SharePoint, Excel).

Once approved, a PMO analyst, BRM, or Demand Manager manually creates the Demand record in SPM by re-entering information from the document.

 

Please share

  • If you (or your customers) also use the BRD, business case, or similar documents as part of the demand intake process?
  • How common is manual re-entry of approved document information into SPM demand?

 

Your input will help in understanding how prevalent this requirement is across the customer base.

Thank you for your insights and feedback.

 

Have a Great SPM Journey!

 
Thank You!
Namita Mishra
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2 REPLIES 2

JanisP
Kilo Contributor

Thursday

Yes, our business leaders supply additional information submitting a request.  We have built an entry form which requires them to enter a subset of the information for the purposes of populating the executive summary and other key fields in the demand record.  The other items are attached to the record as reference rather than re-documenting.

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Namita Mishra
ServiceNow Employee
In response to JanisP

yesterday

Thanks a lot @JanisP  for sharing this.

 

May I reach out to you to understand the process in a better way? if yes, please share the email address.

 

Thank You!

Namita Mishra

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