Demand management

rteju0414
Tera Contributor

i want to change capital expense field in demand record and that change should be updated in planned capital field project table in servicenow. I tried writing business rule, but its not working. If i enter 500 in capital expense the planned capital in project is populated with the value 29,845.26. i want it to be 500 only. Could find where it is configured. Could someone please help.

1 REPLY 1

Dhiren Aghera
Tera Guru

@rteju0414 Please understand the Demand and Project modules are two separate entities though they may have some fields in common which gets copied or moved when a project is created from a Demand. Same is the case for the capital & operating expense fields in demand which is calculated from the cost plans. Once you create a project from Demand then you should not be making any changes in the Demand record as that is going to be used purely for reference purpose and your tracking should be done in the Project record. 

Would like to understand more about your use case why u need demand financial fields to update the project financial fields which is not recommended at all.