Error importing MS Project file

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kscottengstrom
Giga Contributor

‎06-28-2017 01:23 PM

Not sure if this is an MS Project version issue (we are using MS Project 2016) or a ServiceNow settings issue (we use Isanbul Patch 6a) or somewhere in between (since docs.servicenow.com indicates support up to MS Project 2013 and makes no mention of MS Project 2016).   When we atttempt to import a Microsoft Project file (MPP extension) we get a processing error and an information code.   This same error occurs whether we import the file in 2016 format or save it down to 2007 format first.

Information Did not find content in CDN for sys_ms_project_import-normal Embedded Help Trigger

Error java.lang.NullPointerException: java.lang.NullPointerException: net.sf.mpxj.mpp.GraphicalIndicatorReader.processOperandValue(GraphicalIndicatorReader.java:211)
net.sf.mpxj.mpp.GraphicalIndicatorReader.processCriteria(GraphicalIndicatorReader.java:175)
net.sf.mpxj.mpp.GraphicalIndicatorReader.processColumns(GraphicalIndicatorReader.java:137)
net.sf.mpxj.mpp.GraphicalIndicatorReader.process(GraphicalIndicatorReader.java:64)
net.sf.mpxj.mpp.MPP14Reader.processGraphicalIndicators(MPP14Reader.java:238)
net.sf.mpxj.mpp.MPP14Reader.process(MPP14Reader.java:98)
net.sf.mpxj.mpp.MPPReader.read(MPPReader.java:136)
net.sf.mpxj.mpp.MPPReader.read(MPPReader.java:79)
com.glide.processors.MSProjectImportProcessor.importProjectFromInputStream(MSProjectImportProcessor.java:100)
com.glide.processors.MSProjectImportProcessor.parseForm(MSProjectImportProcessor.java:75)
com.glide.processors.MSProjectImportProcessor.process(MSProjectImportProcessor.java:41)
com.glide.processors.AProcessor.runProcessor(AProcessor.java:415)
com.glide.processors.AProcessor.processTransaction(AProcessor.java:186)
com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:178)
com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:167)
com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:49)
com.glide.sys.Transaction.run(Transaction.java:1976)
java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
java.lang.Thread.run(Thread.java:748)
 com.glide.ui.ServletErrorListener

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sachin_namjoshi
Kilo Patron
Kilo Patron
In response to kscottengstrom

‎06-29-2017 01:51 PM

Hi,



Please use below workaround



Please create Simple 2007/2013 MPP (with no tasks) file and save the same and later copy over the changes from existing MPP file to the same. So basically copy all your tasks from the above you're trying to import and pasted them into this new file created above. Save the file and try to import.This should work



Regards,


Sachin


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svnichols
Kilo Contributor
In response to sachin_namjoshi

‎09-06-2017 08:30 AM

This does not work.   Do you have any other workarounds?


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ebraun
Tera Expert
In response to svnichols

‎10-10-2017 08:43 AM

I had to install 2013 of project to make work.   I create a Net new project and copied the tasks from the 2016 project to 2013 new project and saved.   That file imported.


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fredap
Kilo Explorer
In response to sachin_namjoshi

‎10-18-2017 09:37 AM

I tried saving a MS Project 2016 file as a Project 2007 file (the only previous version option MS gives you) and then tried importing it into Jakarta and that doesn't work either.   Get a blank white screen - nothing happens - no Project record is created.



Copying individual tasks from large projects is too time consuming.   This is going to be a killer for our client.


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