Has anybody completed the SPM courses and No Voucher shows up?

[cepmenocal]

Hello all,

I currently completed all required courses for SPM certification, however the Voucher is not showing up in Now Learning under "My Profile > My vouchers" section. 

I was wondering if anybody had the same issue or is this something I should raise a case for.

[Rahul Talreja]

Hi @cepmenocal ,

Not with SPM, but I have faced this issue with several other modules/courses. Only way to get voucher is a service-now HI Case. 
I would suggest you to do the same, raise a HI Ticket mentioning the details. They will credit your voucher after assessing your progress.

[Sandeep Rajput]

@cepmenocal Usually the voucher shows up in 24 hours but if it doesn't raise a case with now learning team.

[Mark Roethof]

Hi there,

Indeed Sandeep is right. If this occurs, create a personal case on Now Learning.

Please don't follow what Rahul mentioned, HI cases (or nowadays called ServiceNow Support) is NOT the place for this.

[gajananvw]

Certification training requirements must be complete before voucher distribution. Voucher fees vary on the type of training delivery:

• The voucher cost is combined with instructor-led training (ILT) and there is no additional fee for a voucher once you purchase an ILT class.
• ServiceNow does not provide a free voucher code for the completion of simulator or on-demand training (ODT). There is a charge to purchase both the training and voucher when completing simulator or ODT. Voucher purchases are managed through Now Learning from the My Voucher tab. You must purchase the voucher.

View the Understand Exam Requirements - Mainline Certifications lesson & Obtain a Voucher lesson in the ServiceNow Credentialing Program Guide for more details.