How to Improve Dashboard Drill-Down Experience in ServiceNow

Alpa82
Tera Expert

Hello , our customers are experiencing a not ideal user experience when using the Platform Analytics dashboards.

Currently, when a user clicks on a score in a dashboard widget, the drill-down functionality defaults to a classic list view. This is not aligned with the goal of moving to  workspace experience, particularly with the Project Workspace.

I am interested in a solution, if there is any, to one of the following two scenarios:

  1. Direct Drill-Down to Workspace List: How can we configure the dashboard widget so that clicking on a score or report results in a filtered list of projects that opens directly within the Project Workspace?

  2. Redirect from Classic List to Workspace Form: If a direct drill-down to the workspace list is not possible, how can we ensure that when a user clicks on a project number within the classic list view, the record automatically opens in the Project Workspace instead of the classic form ?
    Thank you very much in advance, for your help 

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