Identify Similar Demands in SPM Demands

skumar_srbh
Tera Guru

Have enabled the "Identify Similar Demands" Ui action on Demand form, trying to understand how it works, because i can see that demands are having same name/description still not appearing under "similar demands" through "Identify Similar Demand" search. Could anyone please help me to understand the search scenarios or guide where to check the configurations ?

 

Thanks in advance!!!

 

Regards,

Kumar

2 REPLIES 2

Tanushree Maiti
Tera Patron

Hi @skumar_srbh 

 

Refer this blog and video:

Identify Demand Duplication & Maintain a Cleaner Demand Backlog with AI-powered Similarity Detection

https://www.youtube.com/watch?v=0nkYkgftxY8

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti

penny_yang
ServiceNow Employee

hi @skumar_srbh 

We do a semantic search to find similar demands. 

The short description, description, and business case are concatenated and used as the input for semantic search. Only results with a semantic similarity score above 85% are returned as candidate matches.

 

If a result looks incorrect — or if a demand you'd expect to see is missing — first confirm that the relevant demands have actually been indexed. Only records from the last 5 years are eligible for indexing, so anything older will never surface regardless of relevance. 

 

Check indexing:  you can navigate to indexed source and find the record named "demand", in the related list, you will see indexing history.

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