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Identify Similar Demands in SPM Demands

skumar_srbh
Tera Guru

Have enabled the "Identify Similar Demands" Ui action on Demand form, trying to understand how it works, because i can see that demands are having same name/description still not appearing under "similar demands" through "Identify Similar Demand" search. Could anyone please help me to understand the search scenarios or guide where to check the configurations ?

 

Thanks in advance!!!

 

Regards,

Kumar

1 REPLY 1

Tanushree Maiti
Tera Patron

Hi @skumar_srbh 

 

Refer this blog and video:

Identify Demand Duplication & Maintain a Cleaner Demand Backlog with AI-powered Similarity Detection

https://www.youtube.com/watch?v=0nkYkgftxY8

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti