Identify Similar Demands in SPM Demands

skumar_srbh
Tera Guru

2 hours ago - last edited 2 hours ago

Have enabled the "Identify Similar Demands" Ui action on Demand form, trying to understand how it works, because i can see that demands are having same name/description still not appearing under "similar demands" through "Identify Similar Demand" search. Could anyone please help me to understand the search scenarios or guide where to check the configurations ?

 

Thanks in advance!!!

 

Regards,

Kumar

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Tanushree Maiti
Tera Patron

an hour ago

Hi @skumar_srbh 

 

Refer this blog and video:

Identify Demand Duplication & Maintain a Cleaner Demand Backlog with AI-powered Similarity Detection

https://www.youtube.com/watch?v=0nkYkgftxY8

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
Strategic Portfolio Management | Identify similar records using Now Assist for SPM
Strategic Portfolio Management | Identify similar records using Now Assist for SPM
youtube.com/watch?v=0nkYkgftxY8
Detect similar demand records using the identify similar records Now Assist skill. The skill detects similar demand records based on contextual similarity in the name, description, and business case content. #servicenow #servicenowdemo #nowassist This video was recorded in the Zurich release ...
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