Detect similar demand records using the identify similar records Now Assist skill. The skill detects similar demand records based on contextual similarity in the name, description, and business case content. #servicenow #servicenowdemo #nowassist This video was recorded in the Zurich release ...
hi @skumar_srbh
We do a semantic search to find similar demands.
The short description, description, and business case are concatenated and used as the input for semantic search. Only results with a semantic similarity score above 85% are returned as candidate matches.
If a result looks incorrect — or if a demand you'd expect to see is missing — first confirm that the relevant demands have actually been indexed. Only records from the last 5 years are eligible for indexing, so anything older will never surface regardless of relevance.
Check indexing: you can navigate to indexed source and find the record named "demand", in the related list, you will see indexing history.
