Resource Management

[PennyDMc]

Good morning all -- quick question

Is there (or has there ever) been a way to remove 1 group member's assignment from a group assignment? For example 5 members have been assigned Admin time but one member of the group needs to be removed from that assignment.  

TIA.

[Matthew_13]

Hi Buddy,

 From what I know; the short answer is no — there isn’t a built-in way to exclude just one person from a group assignment.

When something is assigned to a group, ServiceNow treats it as applying to the entire group. You can’t remove a single member from that one assignment while leaving the rest of the group assigned.

The usual workarounds are:

• Assign it to an individual instead of the group

• Create a separate group that doesn’t include that person and assign to that group

• Change the assignment logic up front so it routes only to the people you want

But OOTB, there’s no way to “opt out” one group member from a group-level assignment.

@PennyDMc - Please mark Accepted Solution and Thumbs Up if you found Helpful

[adityahubli]

Hello @PennyDMc ,

As per my understanding there is no way to do that until and unless you create your own group approval action in which when you add group then in  slush bucket you able to see all grp member of that group then you can keep and remove members from that approval slush bucket . But this will really more complex and time consuming  and i will not recommend this .we cant say it as good practice for group approval . If you are creating group approval by flow designer so there you can define how many members can approve approval eg. if there are 6 members and 5 members can approve it  using # approvers.  But it will not exclude that particular grp member.

You can also go with workaround provided by @Matthew_13 .

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya