Resource workspace - weekly view won't allow edits any longer

[melissacooney]

When we have resource assignments that won't allow the full requested hours, the functional manager can go into the resource workbench, view by week, then they can manually update the hours until it gets to the proper amount. The weekly view no longer allows them to edit and they can't edit in monthly view either. When going into the resource cards to try there, they get this error (screenshot). Where can we make these edits so that we can allow for the full requested hours in the RA to be approved. (I understand it is due to over-allocation, but we could bypass in the past). Thanks!

 

[melissacooney]

Found this article which was the fix if anyone else has this issue. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB3143736

[abhinaykumar · Accepted solution]

Hi @melissacooney 

We have identified a known defect related to this issue, and it has been fixed in all versions in which the issue occurred.
Please refer to the defect and known error article below.
https://support.servicenow.com/problem.do?sys_id=bad20bc9936a07102012b56d6cba1035
https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=1084607593a24f94f2167de86cba1087