Time recording against EAP Planning Items

[Rachna S]

Hi,

OOB ServiceNow does not provide/allow the functionality of time recording against EAP planning items such as epics, features.

Is there a way to implement this ? If yes, how to do we go about doing it ? 

Has anyone ever implemented this and is this even possible to implement ?

Any help or advice would be much appreciated.

Thank you

[Mark Manders]

Time recording is done, based on something you work on: a work item. So that's the story, change, incident, etc. 

It doesn't really make sense to record time spend on an epic, because those don't really have a begin/end.

However, if the business case is that they want to know how much time is spend on any non-work item, you could just calculate the time spend on all work items related to the epic/feature/etc. 
Time worked is also used on user level with time sheets and such. Make sure you aren't duplicating user recorded time, but really just calculate the different work items.