Time recording against EAP Planning Items

Rachna S
Tera Guru

Hi,

 

OOB ServiceNow does not provide/allow the functionality of time recording against EAP planning items such as epics, features.

 

Is there a way to implement this ? If yes, how to do we go about doing it ? 

 

Has anyone ever implemented this and is this even possible to implement ?

 

Any help or advice would be much appreciated.

 

Thank you

1 REPLY 1

Mark Manders
Tera Patron

Time recording is done, based on something you work on: a work item. So that's the story, change, incident, etc. 

It doesn't really make sense to record time spend on an epic, because those don't really have a begin/end.

However, if the business case is that they want to know how much time is spend on any non-work item, you could just calculate the time spend on all work items related to the epic/feature/etc. 
Time worked is also used on user level with time sheets and such. Make sure you aren't duplicating user recorded time, but really just calculate the different work items.