User Experience Analytics

[RS7]

Good morning,

we have a ServiceNow Portal that contains Knowledge Articles and files (the files are stored in ServiceNow).

Knowledge Article ISMS management

When user updates a knowledge article and saves it in SN, the SN database shall record:

• Last Update=current timestamp date
• Updated by=user name, surname
• Approved by=control owner associated to the page / knowledge article

Files ISMS management

When user uploads a file (e.g., QRG, Template) and saves it in SN, the SN database shall record:

• Last Update=current timestamp date
• Updated by=user name, surname
• Approved by=file’s owner

To obtain the data above, I wanted to take advantage of the User Experience Analytics.

However, after reading its documentation, I don't think the module offers the functionalities I am after. 

Am I missing something?

Thank you

[Mark Manders]

The Knowledge article already contains that information. And the approval comes from the approval table.

Where are you storing the files? Since ServiceNow isn't a file storing application, it could be that this is the attachment table? You also have the data there (created by/created).