user unable to see their incidents on a dashboard

[WeighedBrass95]

Hello - I am having issues with a user seeing incidents assigned to the service desk. They are told they do not have permission to view the "My Incidents" report as shown in the attached image. How can I work through this to resolve the issue? Thanks!

[Aditya_hublikar]

Hello @WeighedBrass95 ,

Does it is created through platform analytics ? If yes then check does you have  pa_viewer role  and if its incidents list data visualization then also check itil role as well .

If this helps you then mark it as helpful and accept a solution.

Regards,

Aditya

[Tanushree Maiti]

Hi @WeighedBrass95 

• Open the report, click the Sharing (padlock) icon or drop-down next to the Save button.
• Set the visibility to Everyone, or specifically add the required users, groups, or roles.
• Click Save to apply the changes

Refer:

https://www.servicenow.com/community/servicenow-ai-platform-forum/reports-not-visible-to-user-in-das...

https://www.servicenow.com/community/sysadmin-forum/sharing-a-dashboard-with-a-specific-user/m-p/266...