wrap up time on interaction is not showing

[archie5]

Wrap up time on interaction is not showing even when the configuration has the setting to display wrap up timer to user as active. Has any one faced this issue before?

[Tanushree Maiti]

Hi @archie5 

Refer these links , if it helps:

Servicenow Documentation: Interaction wrap up timer 

Interaction wrap up scheduled job 

https://www.servicenow.com/docs/r/yokohama/customer-service-management/interaction-wrapup-modeless-d...

https://www.servicenow.com/community/developer-forum/creating-new-interaction-record-inside-service-...

https://www.youtube.com/watch?v=pobIffjD4D8

[archie5]

I just checked its available only on CSM configurable workspace. Any chance we can display it on Service Operations Workspace?