wrap up time on interaction is not showing

archie5
Tera Guru

2 hours ago

Wrap up time on interaction is not showing even when the configuration has the setting to display wrap up timer to user as active. Has any one faced this issue before?

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Tanushree Maiti
Giga Patron

38m ago

Hi @archie5 

 

Refer these links , if it helps:

Servicenow Documentation: Interaction wrap up timer 

Interaction wrap up scheduled job 

 

https://www.servicenow.com/docs/r/yokohama/customer-service-management/interaction-wrapup-modeless-d...

 

https://www.servicenow.com/community/developer-forum/creating-new-interaction-record-inside-service-...

 

https://www.youtube.com/watch?v=pobIffjD4D8

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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Feature Shorts : Interaction wrap-up
Feature Shorts : Interaction wrap-up
youtube.com/watch?v=pobIffjD4D8
Interaction Wrap-Up Modal streamlines post-call and post-chat workflows by allowing agents to enter wrap-up codes and notes without leaving the ServiceNow workspace. The modal automatically launches after every call and chat, prompting agents to complete wrap-up tasks before closing the ...
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