Agenda for STL in Live!

[Liz Roth]

We are pleased to reveal the agenda for next week's STL Snug on Tuesday, June 13th at the Missouri Athletic Center. Don't forget to register!

AGENDA

9:30 am           Workshop Check-in and Breakfast

10:00 am         Hyper-Automation Workshop

SNUG

12:00 pm         Lunch and Check-in

12:45 pm         Welcome & Knowledge 2023 Overview

1:00 pm           Enterprise Holdings Customer Presentation: Employee Center & AI Search

1:20 pm           Now Platform Utah Release Overview

1:50 pm           Break

2:00 pm           Sponsor Presentation – InSource

2:30 pm           Graybar Customer Presentation: A Roadmap to User Self-Service

2:50 pm           ServiceNow Presentation: Generative AI and integration w/ ChatGPT

3:10 pm           Snug Concludes 

3:15 pm           Happy Hour Begins

4:15 pm           Happy Hour Concludes

Date: Tuesday, June 13^th

Time: 12:00 pm – 4:15 pm (Optional pre-SNUG workshop starts at 10:00 am)

Location: Missouri Athletic Club West | 1777 Des Peres Rd, Des Peres, MO 63131

Sponsor: InSource

Pre-Snug Workshop Description

Generative AI and Hyperautomation for Service Operations: How to boost efficiency with Generative AI and Hyperautomation for Service Operations

Today's leaders are focused on redefining their digital transformation plans, reimagining operations for the future of work, driving cost optimization, streamlining operational efficiencies, and improving employee/customer experiences. Organizations benefit because Hyperautomation increases the synergies between IT Service Management and IT Operations by using AI and automation to predict, prevent, and deflect incidents. Leaders also are trying to understand how they can use Generative AI models such as Chat GPT to improve Service Operations.

Join us for a half-day workshop to understand how you can:

• Harness Hyperautomation for Service Operations and drive better business outcomes
• Accelerate automation with process mining, AI, and RPA technologies using the Now Platform
• Use Hyperautomation to increase workforce productivity and revenue

At the end of the workshop, attendees will participate in a hands-on process optimization lab and see the Generative AI and Hyperautomation technology in action.