Sr. ServiceNow Admin (100% Remote, 3 to 6 month Contract)

[kylefeigenbaum]

Position Type	Staff
Requisition Number
Position Title	IT Service Management Systems Administrator, Sr. (ServiceNow)
Department	ITS-Customer Service - Z603
Job Status	Full-time
Recruitment Range	salary commensurate with experience
E-class Code
Special Instructions to Applicants
Open Until Filled
Job Category
Academic Discipline

Job Description

Position Classification Title	Systems Administrator, Sr.
Job Summary	Under general direction, the ITSM Administrator, Sr. (ServiceNow) position is responsible for executing the long-term vision of the Information Technology Service Management (ITSM) tool within the ITS Service Delivery Team. This position is the lead application developer and is responsible for the workflow design, deployment, maintenance, support, scripting, operations and enhancements of the ITSM ServiceNow platform and associated applications.
Knowledge, Skills, Abilities, and Personal Characteristics	Knowledge of disciplined software release build/deploy processes Knowledge of ITSM ServiceNow best practices, including ITIL V3 Working knowledge of JavaScript, XML, HTML, Single Sign-On technologies, SQL relational databases Working knowledge of LDAP, MS Active Directory, ADFS, CSS and good web design practices Working knowledge of service oriented architecture and web services integration (SOAP, WSDL, REST) Ability to be technically savvy and to design and build applications that meet business goals and objectives Ability to select, adapt, and effectively uses a variety of programming methods. Ability to successfully design, develop, and support web-based applications and websites Ability to work on multiple overlapping projects Ability to work independently with minimal supervision, time-planning expected Ability to exercise sound judgment and maintain confidentiality Ability to plan and lead projects Ability to provide guidance to technical staff Ability to exercise sound judgment Ability to communicate clearly and effectively (verbally and written-word) across all parts of the organization, Students, Faculty, Staff; including end users, co-workers, management and executives. Ability to define and solve logical problems for highly technical applications. Ability to work in a flexible and cooperative manner in a variety of situations Initiative and creativity skills
Minimum Qualifications	Bachelor's degree; supplemented with five to eight (5-8) years with ServiceNow administration/development experience, with two of those years serving in a help desk or related environment. ITIL V3 Foundation certification required. ServiceNow administrator certification and experience working in an ITIL environment preferred.

Job Duties and Responsibilities

Job Duty	Provides daily technical support, administration and maintenance of the ITSM platform and associated applications; works directly with end users to resolve support issues within the tool; monitors health, usage and overall compliance of tool and its application
% Of Time	50
Importance Rating	1

Job Duty	Develops systems integrations and process automation; creates and configures business rules, user interface (UI) Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each
% Of Time	5
Importance Rating	2

Job Duty	Creates and configures notifications, UI pages, UI Macros, Script Includes, Formatters, etc.; documents system builds and application configurations; maintains and updates necessary documentation with changes in policies, procedures and training; coordinates application and platform upgrades, maintains test and production environments.
% Of Time	20
Importance Rating	3

Job Duty	Loads, manipulates and maintains data between the ITSM Tool and other systems; creates reports and dashboards; researches, plans, coordinates & implements application solutions from conceptual design requirements both independently and or with assistance from external vendor or consultant
% Of Time	10
Importance Rating	4

Job Duty	Customizes the ITSM tool through screen tailoring, workflow administration, dashboards, data imports, LDAP integration, custom scripting and third party software integration's; utilizes scripting tools and the ITSM Tool functionality to automate manual tasks.
% Of Time	10
Importance Rating	5

Job Duty	Performs integration and processes automation by configuring and managing application Discovery and Orchestration; responds to and resolves performance problems and outlines solutions by interfacing with vendors; performs other duties as assigned.
% Of Time	5
Importance Rating	5

Contact Kyle Feigenbaum at (314) 819-1106 or

kfeigenb@teksystems.com