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15th SNUG Meeting Suisse Romande on October 10th, Nescens Clinique
Dear SNUG members,
The 15th SNUG meeting will be hosted by Guillaume Tailland from Swiss Medical Network at the Nescens Clinique, Route du Muids 5, Genolier.
Agenda:
In the Plenary room (room "Escapade" on the 4th floor)
- 09:30 – 10:00 Welcome coffee & Introduction
- 10:00 - 10:30 Swiss Medical Network: Streamlining the hardware fulfillment process
Speaker: Manuela Blaj, Corinne Chabanon, Guillaume Tailland, from Swiss Medical Network - 10:30 - 10:50 JTI’s Service Now Journey: Platform Management and highlights on Strategic Planning Workspace (formerly Kwown as Alignment Planner Workspace) from Strategic Portfolio Management Speaker: Alexey Lantsman, JTI
- 10:50 - 11:10 Globalization of the ITSM Incident Management Process, Key Challenge: Integrating 140 companies, each with unique scales and cultures, into a unified Incident Management process.
Speakers: Catherine Stewart (BKW/FMB, Forces Motrices Bernoises), Markus Schnittker (ATLAFY), Peter Niederhauser (ServiceNow) - 11:10 - 11:30 GenAI in Software Development: Investigating the Influence of GenAI on the Work System in Software Development
Speaker: Olivia Bruhin (PhD Student at St. Gallen University) - 11:30 – 12:00 ServiceNow session: Digital Transformation through Intelligent Automation (What is AI? What are the capabilities and scope of what ServiceNow offers in terms of AI? Latest News)
Speakers: Thomas, Karim, Jean-François
- 12:00 - 14:00 Lunch & Networking ( room "Escapade" on the 4th floor)
Back to the plenary room (room "Escapade" on the 4th floor)
- 14:00 - 16:00 Workshops / Labs:
- Breakout Session 1 (room "Escapade" on the 4th floor): Generative AI across the NowPlatform and Workflows (ITSM, CSM, HR)
Speaker: Thomas Geering - Advisory Solution Consultant on AI Solutions - Breakout Session 2 (room 2307): Unleashing App Development, Innovation with ServiceNow Creator Workflow and GenAI
Speaker: Karim Guassab - Advisory Solution Consultant on LowCode & Hyperautomation - Breakout Session 3 (room 1418): AIOPS & Now Assist for resolution of issues
Speaker: Jean-François Muller - ServiceOperations Director EMEA
- Breakout Session 1 (room "Escapade" on the 4th floor): Generative AI across the NowPlatform and Workflows (ITSM, CSM, HR)
- 16:00 – 17:00 Visit of Genolier Innovation Hub
- 17:00 - 17:30 Wrap Up and Feedback, in the Plenary room (room "Escapade" on the 4th floor)
Special thanks to all our speakers and participants.😊
Best regards,
Isabel Fernandez
What's next?
SNUG: Virtual meeting
Date 03.12.2024
Title: “ServiceNow Security: Take more control of your Now Platform instance with the ServiceNow Security Center”
Short description: ServiceNow Security Center is an application that consists of a set of tools designed to help your organization maintain the security of your ServiceNow deployments. Using Security Center, you can improve security posture and strengthen compliance levels with a seamless user experience.
Marco Braun, Rachid Harrando (Service Now)
Event has ended
You can no longer attend this event.
Start:
Thu, Oct 10, 2024 12:30 AM PDT
End:
Thu, Oct 10, 2024 08:30 AM PDT
Route du Muids 5, Genolier, Switzerland
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