Dear SNUG members,   I am glad to share an update on the upcoming SNUG Suisse Romande on 11 June 2026 in Geneva, hosted by Deloitte. Thank you Sébastien Martin and the Deloitte team for your support and enthusiastic participation.   Registration is now open: Register here   We are currently building the agenda and are still looking for a customer willing to share their ServiceNow experience. Slides should be in English. Presentation can be in English or French, with Q&A.   Below is the current draft agenda: Time Who Title Description 9h00-9h30   Breakfast & Networking   9h40-9h50 Isabel Fernandez Welcome & Opening   9h50-10h00 Alice Pearce, Sebastien Martin - Deloitte Welcome & Introduction by Deloitte   10h00-10h30 Joe Erskine - Deloitte Scaling ServiceNow Globally: Deloitte’s Platform Strategy and AI Journey Deloitte's ServiceNow platform strategy encompasses a globally distributed, multi-instance architecture serving 150 countries with an integrated full-stack product suite spanning IT, Finance, HR, and Business operations. The organization is accelerating digital transformation by scaling AI-driven capabilities through Now Assist and Agentic AI, unlocking significant value realization across enterprise workflows. 10h30-11h00   Morning break   11h00-11h30 Joe Erskine HRSD management in ServiceNow for Deloitte Employees Deloitte has scaled its Human Resources Service Delivery (HRSD) capabilities in ServiceNow through advanced case management, Employee Center Pro, and intelligent employee journeys, creating a comprehensive self-service ecosystem. The organization is leveraging Now Assist to enhance HRSD operations with early learnings demonstrating measurable impact, while seamlessly integrating SuccessFactors as the core HRIS to ensure unified HR data and process continuity across the enterprise. 11h30-12h00 TBC Customer / Interactive Session Looking for a customer to share their experience 12h00-13h30   Lunch   13h30-14h00 Thomas Spillard - ServiceNow Latest Updates & Roadmap   14h00-14h30 ServiceNow AI Control Tower: Governing and Scaling AI in practice   14h30-15h00 Deloitte DTT Global: Implementing an AI Control Tower at Scale Deloitte Technology Transformation (DTT) Global has established a centralized AI Control Tower to govern, monitor, and optimize AI initiatives across the enterprise, ensuring alignment with strategic objectives and risk management protocols. The control tower provides real-time visibility into AI project portfolios, performance metrics, and value realization, enabling DTT Global to scale AI adoption responsibly while maintaining compliance, governance, and measurable business impact across all business units. 15h00-15h30   Afternoon break   15h30-16h00 ServiceNow CSDM Overview   16h00-16h30 Robin Chytil, Takama / DSM-Firmenich CSDM in the Real World IT means something different to everyone and that's precisely the problem. Business stakeholders need IT to support critical processes. End-users want their applications and tools to work. Operations teams live in the reality of thousands of configuration items. And finance, the CIO, the CFO? They need numbers they can trust. In theory, CSDM was built to bridge all of this. In practice, deploying it at global scale, across legacy frameworks, inherited taxonomies, and organisations that have never agreed on what an "application" even means, is a different story. This session is not a success story. It's a working story. We'll share how dsm-firmenich is navigating CSDM adoption: what worked, what didn't, and where the real friction lies. With a solid CSDM foundation, IT Financial Management becomes a genuine steering tool, giving CIOs and CFOs the cost transparency they need to make decisions. 16h30-16h40 Isabel Fernandez SNUG News & Closing   16h40-18h00   Networking       Looking forward to seeing you! Isabel Fernandez ... View more

Dear SNUG members!   I am glad to share an update on the upcoming SNUG Suisse Romande on 11 June 2026 in Geneva, hosted by Deloitte. Thank you Sebastien Martin for your support and ideas!!   We are currently building the agenda and would love your input!   Confirmed highlights Deloitte will open the day as host, sharing: How ServiceNow is managed internally, their experience as a client An overview of their HRIS  used to manage employee data and HR processes We are also preparing a session on AI Watch Tower, along with other community-driven topics.   Event details We visited the venue at the Nations Business Center and  confirm it fits our needs perfectly, with an amphitheatre for up to 99 participants. 09:00 – Coffee & welcome 09:30 – 16:00 – Sessions From 16:00 – Networking & afterwork Call for contributions Do you have a use case, lesson learned, or topic to share? ServiceNow partners are welcome to present with their customers. 👉 Help us shape the agenda!   Looking forward to seeing you in Geneva, Isabel Fernandez, your SNUG leader Thomas Spillard, ServiceNow solution consultant Marzena Lapka, Event manager     ... View more

Dear SNUG members,   We are happy to announce the next SNUG Suisse Romande, hosted by Sébastien Martin and his team, it will take place physically on:   11 June 2026 Deloitte, Geneva NBC – Nations Business Center Pré-de-la-Bichette 1 Geneva  It is at 5 min from Nations’s place where you have bus, tram, train (Geneve-Sécheron) and public parking.    I would love to build the agenda together with you, the community: What topics would you like to hear about? Do you have a use case, lesson learned, or experience you’d like to share? ServiceNow partners are  welcome —  if you come together with your customer   More details and the agenda will follow — for now, block the date and start thinking about topics and your participation!   Looking forward to seeing you all in Geneva Isabel Fernandez SNUG leader ... View more

Hello SNUG Members!   We had over 1,400 people from all over the world join us for the 2025 Holiday SNUG event this year.   A HUGE thanks to our presenters from Bristol Myers Sqibb, UNC Health, and KeyBank as well as our superstar ServiceNow Solution Consultant Travis Rogers and my AMAZING cohost developer advocate Lauren McManamon!   You can find the recording of the event as well as the customer presentations HERE.     I hope you are able to attend Knowledge 2026 – early registration is open!   Wishing all of you a healthy, happy holiday season!   Tracy O’Brien ... View more

Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more