Dear SNUG Community,   While we are looking forward to our HRSD virtual session in September, we are also pleased to announce our October SNUG Virtual Meetup so you can already reserve the date in your calendar.     Date: Thursday, 29 October 2026 Time: 10:30 CEST (Geneva time)   Topic: Domain Separation: Use Cases and Lessons Learned Speakers Joel Perret, Beecy Benjamin Broch, Beecy Description  Presentation of our approach to using Domain Separation in ServiceNow to integrate multiple entities on a single instance, while maintaining control over governance, security, and operational complexity: a field-based experience feedback.    Join the meeting (Zoom): https://cern.zoom.us/j/68317055074?pwd=freQfGqfFMEwYIJOT0gAqdULiBXc1Y.1https://cern.zoom.us/j/68317055074?pwd=freQfGqfFMEwYIJOT0gAqdULiBXc1Y.1   We hope to see many of you online! Happy summer The SNUG Suisse Romande team Isabel Fernandez · Thomas Spillard · Marzena Lapka ... View more

Dear SNUG Community,   During our last SNUG 2026 meeting, we announced our upcoming virtual session—and we are delighted to invite you today. Many of you enjoyed Joe Erskine's inspiring presentation on AI Tower Control, as well as Sébastien Martin's insights into how ServiceNow uses its own platform internally. We are very pleased that they have accepted our invitation to return with another practical session. Topic: HRSD in Practice: Building a Modern Employee Experience with ServiceNow Speakers Joe Erskine, Deloitte Sébastien Martin, Deloitte Description:  Deloitte has scaled its Human Resources Service Delivery (HRSD) capabilities in ServiceNow through advanced case management, Employee Center Pro, and intelligent employee journeys, creating a comprehensive self-service ecosystem.  The organization is leveraging Now Assist to enhance HRSD operations, with early learnings demonstrating measurable impact. At the same time, SuccessFactors is integrated as the core HRIS, ensuring unified HR data and seamless process continuity across the enterprise.   Zoom: https://cern.zoom.us/j/66589476783?pwd=tIU9ezzewjBucfYbdxq6hmvgbbL58P.1   In the meantime, we wish you all a wonderful summer!   And, please take just two minutes to complete our  SNUG Community Survey: https://forms.office.com/e/2A9H6CdqgM     See you in September!   The SNUG Suisse Romande team Isabel Fernandez · Thomas Spillard · Marzena Lapka  ... View more

Dear SNUG Suisse Romande community,   Thank you to everyone who joined us for the 17th ServiceNow User Group (SNUG) hosted at Deloitte.    As we could not cover the ServiceNow Roadmap session during the event, we are pleased to invite you to a follow-up virtual session:   Friday, July 3rd, 2026 10:00 AM (Amsterdam, Berlin, Rome, Stockholm, Vienna) 45-minute session + Q&A   Join Zoom Meeting (send email to Isabel Fernandez to get the invitation)   During this session, Thomas Spillard will share: Key highlights from Knowledge 2026 (Las Vegas) Latest ServiceNow Australia release updates and new features Partnership updates and community insights Join us to continue the conversation, discover what’s coming next with ServiceNow, and bring the latest innovations back to our community.   We look forward to seeing you online! Wish you a nice week!   The SNUG Suisse Romande team & Special host Deloitte Isabel Fernandez · Thomas Spillard · Marzena Lapka     #SNUG #ServiceNow #Roadmap #Knowledge2026 #CommunityEvent #Innovation ... View more

Dear SNUG members,   I am happy to share that the agenda for the upcoming SNUG Suisse Romande on 11 June 2026 in Geneva, hosted by Deloitte, is now complete.   A big thank you to Deloitte, and especially to Sébastien Martin and the Deloitte team, for hosting and organising this event with us.       Please note that the session HRSD management in ServiceNow for Deloitte Employees will be organised as a separate virtual session in September.   Agenda 09:00 - 09:30 Welcome Breakfast and Networking 09:40 - 09:50 Welcome and Opening Isabel Fernandez, SNUG leader 09:50 - 10:00 Welcome and Introduction by Deloitte Alice Pearce, Sébastien Martin 10:00 - 10:30 ServiceNow at Scale: Internal Platform Strategy and AI Adoption Joe Erskine - Deloitte Deloitte's ServiceNow platform strategy includes a global, multi-instance architecture serving 150 countries, with an integrated product suite covering IT, Finance, HR and Business operations. The organisation is accelerating digital transformation with Now Assist and Agentic AI. 10:30 - 11:00 Morning break 11:00 - 11:30 AI in ServiceNow: Lessons from the Field Milan Deruelle, Emilie Kirschner - CERN This session shares practical lessons learned from implementing Generative AI and Predictive Intelligence in ServiceNow, including ticket classification, spam detection, field prediction and Knowledge Base recommendations. 11:30 - 12:00 How Lombard Odier is leveraging ServiceNow for integrated risk management? José Diaz - Lombard Odier; Maximilian Bazzi - Bazzi Consulting Lombard Odier will share its ServiceNow IRM journey for Operational Risk Management, including lessons learned and how the programme now supports FINMA and DORA compliance. 12:00 - 13:30 Lunch 13:30 - 14:00 ServiceNow Latest Updates and Roadmap Highlights Thomas Spillard - ServiceNow 14:00 - 14:30 AI Control Tower: Governing and Scaling AI Initiatives ServiceNow 14:30 - 15:00 DTT Global: Implementing an AI Control Tower at Scale Deloitte - Architect Deloitte Technology Transformation Global has established a central AI Control Tower to govern, monitor and optimise AI initiatives across the enterprise, with visibility on project portfolios, performance metrics and value realisation. 15:00 - 15:30 Afternoon break 15:30 - 16:00  CSDM overview ServiceNow 16:00 - 16:30 One Model, Every Perspective: How CSDM Unifies Business, Users, Operations, and Finance Across a Global Enterprise Robin Chytil - Takama; Angela Custodio - dsm-firmenich This session will share how dsm-firmenich is navigating CSDM adoption at global scale: what worked, what did not, and where the real friction lies. It will also show how a solid CSDM foundation can support IT Financial Management and improve cost transparency. 16:30 - 16:40 Open discussion: user satisfaction, collaboration and upcoming events Isabel Fernandez, SNUG leader 16:40 - 18:00 Networking     We are looking forward to seeing you in Geneva! Best regards, Isabel Fernandez Thomas Spillard, ServiceNow Marzena Lapka, Event support and Media ... View more