Hello SNUG Members!    It's not too late to register for the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    We will have a NEW Platform AI workshop to start, customer presentations, and a fun, entertaining magic/mentalist act to finish.    REGISTER TODAY  *You must register in advance to receive Zoom login information. ** If you don't receive your login information, please check your spam/junk email folder(s).    Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.    REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program Manager ... View more

You are invited to attend the upcoming 5th annual virtual Holiday SNUG event on Tuesday, December 16 th !    Join me and developer evangelist extraordinaire Lauren McManamon hear from amazing customer presenters and be entertained by an AMAZING mentalist -magician you don’t want to miss! Share your reactions and chat with ServiceNow customers, developers, and partners from across the globe.   Forward the registration to friends and collogues- ALL ARE WELCOME. This is the biggest SNUG of the year- you won’t want to miss it.   REGISTER TODAY  *You must register in advance to receive Zoom login information   Agenda 8:00 am - 9:30 am PT Platform AI Workshop   9:00 am - 9:15 am PT Break   9:15 am - 10:00 am PT Welcome – Tracy O’Brien and Lauren McManamon   10:00 am - 10:30 am PT Now Assist Virtual Agent Adoption & Integrations Ken Bristol, Bristol Meyers Squibb   10:30 am - 11:00 am PT How herding cats helped consolidation efforts at AFRL Tauf Chowdhury, AFRL (Airforce Research Laboratory)   11:00 am - 11:30 am PT Identity and Access Management into ServiceNow Christopher Smith, UNC Health   11:30 am PT - 12:00pm PT KeyBank’s journey with ServiceNow and custom app development with App Engine Adam Stockton, Robert Parry, Seth Nauman-Shamatta, KeyBank   12:00 pm PT - 12:30pm PT Mentalist and Magician Performance Gary Ferrar    12:30 pm PT Closing Remarks     Registered attendees will be provided a link to attend prior to the event with Zoom login credentials. You might be asked to login and/or register for Zoom to enter the virtual meeting.        REGISTER TODAY   * The virtual event will be delivered via Zoom Webinar. Use these links to access information about Zoom Webinar Language and Accessibility features.    Tracy O'Brien SNUG Program ... View more

Hi everyone   The Service Management team at CERN, with the incredible support of Thomas Spillard from ServiceNow, we are organizing a hands-on ServiceNow Workshop focused on Workspaces and the Next Experience — and we’d love to invite all SNUG members to join us!   At CERN, we’re currently using UI16 and getting ready to move to Workspaces,  Next Experience. As part of this transition, we’re exploring how to make the most of the Workspace capabilities, and how to leverage new features — including AI-powered tools — to improve the user experience.   If you’re also preparing this move, already working with Workspaces, or simply curious to learn from others, this will be a great opportunity to share insights, exchange experiences, and get hands-on practice.   When: Friday, 14 November 2025 Where: CERN, Geneva Agenda & Registration: CERN Indico Event Page Practical Information (how to get here, access, logistics): CERN Knowledge Base Article KB0008417   Please register by 7 November 2025 (last day for registration).   Join us to: Discover what’s possible with Workspaces  Experiment in a hands-on lab session Exchange ideas and best practices with other SNUG members We would love to meet you, learn from your experience and continue growing together as community.   Looking forward to see you at CERN Isabel Fernandez on behalf of CERN Service Management team, SNUG leader ... View more

I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan@flexemployeeservices.com ... View more

Dear SNUG Romandie Community What an amazing SNUG experience yesterday at the 16th edition of SNUG Romandie, hosted by DXC at the Octagon in Geneva. You made it delightful, inspiring and a huge success again! A BIG THANK YOU to everybody! Together with Thomas Spillard and Alexandra Stiegler, I was thrilled to welcome around 80  participants from 43 organisations. This 16th SNUG edition was all about continuous improvement — how to leverage ServiceNow and AI to simplify, connect, and empower across IT, HR, field ops, and more. The inspiring agenda was rich and diverse — from transformation journeys to AI in action with enthusiastic top presenters out of different branches: Bruno Mesmer & Brad Novak (DXC) – DXC’s internal and client ServiceNow strategy Mathias Haller (Fondation Armée du Salut Suisse) – Tech for impact: a moving story of digital transformation Eric Lienard Amaury FLAMENT (CERN) – Mobile agent at lightspeed! Pedro Venceslau (ABB) – ABB’s Greenfield platform redesign Marco Braun (ServiceNow) – GenAI security & privacy Roberto Álvarez Alonso (SwissFlowIt) – Keeping documentation alive and integrated James Downs (DXC) & Pierre Lambercy (ServiceNow) – Agentic AI: hands-on workshop! Huge thanks to all our speakers for their time and generosity, to Sabra Defferrard and the DXC team for hosting us, and to each of you who made this day such a success.   The SNUG summer party with great vibes, cool DJ and fine food and drinks was another community highlight to celebrate ongoing SNUG know-how exchange and networking at its best! Thanks again also to DXC to kindly offer this! Thomas Spillard, Alexandra Stiegler and myself are deeply grateful for all the positive feedback — and proud to see this community grow, connect, and inspire. Let’s keep learning, building, and sharing — together    See you at the next SNUG! Isabel your SNUG leader Romandie   ... View more