I am looking for ServiceNow professional in Europe or Middle East with at least 7 years of experience with either ITSM, CSM, ITAM, FSM, ITOM module. Let me know your availability to do a video call with me. Please send me an updated resume at chernan@flexemployeeservices.com ... View more

Dear SNUG Romandie Community What an amazing SNUG experience yesterday at the 16th edition of SNUG Romandie, hosted by DXC at the Octagon in Geneva. You made it delightful, inspiring and a huge success again! A BIG THANK YOU to everybody! Together with Thomas Spillard and Alexandra Stiegler, I was thrilled to welcome around 80  participants from 43 organisations. This 16th SNUG edition was all about continuous improvement — how to leverage ServiceNow and AI to simplify, connect, and empower across IT, HR, field ops, and more. The inspiring agenda was rich and diverse — from transformation journeys to AI in action with enthusiastic top presenters out of different branches: Bruno Mesmer & Brad Novak (DXC) – DXC’s internal and client ServiceNow strategy Mathias Haller (Fondation Armée du Salut Suisse) – Tech for impact: a moving story of digital transformation Eric Lienard Amaury FLAMENT (CERN) – Mobile agent at lightspeed! Pedro Venceslau (ABB) – ABB’s Greenfield platform redesign Marco Braun (ServiceNow) – GenAI security & privacy Roberto Álvarez Alonso (SwissFlowIt) – Keeping documentation alive and integrated James Downs (DXC) & Pierre Lambercy (ServiceNow) – Agentic AI: hands-on workshop! Huge thanks to all our speakers for their time and generosity, to Sabra Defferrard and the DXC team for hosting us, and to each of you who made this day such a success.   The SNUG summer party with great vibes, cool DJ and fine food and drinks was another community highlight to celebrate ongoing SNUG know-how exchange and networking at its best! Thanks again also to DXC to kindly offer this! Thomas Spillard, Alexandra Stiegler and myself are deeply grateful for all the positive feedback — and proud to see this community grow, connect, and inspire. Let’s keep learning, building, and sharing — together    See you at the next SNUG! Isabel your SNUG leader Romandie   ... View more

Everything is ready—we’re just missing you. Dear SNUG friends, We’re counting down the days to our SNUG Romandie physical event in Geneva on Wednesday, June 25, hosted by DXC. A full day of inspiration, networking, and summer vibes awaits you! 🔗Register by June 17 … and check out the updated agenda below!   Here’s a sneak peek of us visiting the venue—everything is ready to welcome you! Thankss Sabra!  Updated Agenda Highlights 09:30 AM – Welcome & Coffee 10:00 AM – Introduction – Isabel Fernandez Gonzalez (CERN) 10:10 AM – DXC: Our ServiceNow Journey – Bruno Messmer & Brad Novak (DXC) 10:30 AM – DXC Employee Connect – Brad Novak (DXC) 10:50 AM – Transforming Lives: Salvation Army Digital Journey – Mathias Haller 11:20 AM – Coffee Break 11:45 AM – Mobile Agent at Lightspeed for CERN – Eric Lienard & Amaury Flament (CERN) 12:15 PM – ABB’s Greenfield Program – Pedro Venceslau (ABB) 12:45 – 14:00 – Lunch & Networking 14:10 PM – GenAI Security/Privacy – Marco Braun (ServiceNow) 14:40 PM  - Integrated Documentation – Roberto Álvarez Alonso (SwissFlowIt) 15:00 PM–  Coffee Break / Visit Octagon 15:30 PM – DXC LAB: Agentic AI – James Downs (DXC) & Pierre Lambercy (ServiceNow)  16:30 PM – Wrap Up & Feedback 17:00 - 18h30PM – 🎉 Summer Party by DXC – Music, drinks & networking   How to get there? DXC is pleased to confirm that some parking spots available for visitors. Please see the plan, specifically parking spots 32 to 44 (see file attached). Hereby also the location Plan with the way to get to the Octagon   We’re looking forward to an exciting day of learning, sharing, and celebrating together. Warm regards, Isabel Fernandez, SNUG Leader Suisse Romande Thomas Spillard, Solutions Consultant, ServiceNow Alexandra Stiegler, SNUG Support ... View more

  Dear SNUG members,   I’m delighted to invite you to our SNUG Romandie gathering on Wednesday, June 25 in Geneva. We’ll learn from fantastic speakers, swap ideas—and end with a Summer Party!   🔗Register by June 17: Registration page with detailed agenda   A heartfelt thank you to all our speakers: Bruno Messmer & Brad Novak (DXC) Mathias Haller (Fondation Armée du Salut) Eric Lienard & Amaury Flament (CERN) Pedro Venceslau (ABB) James Downs & Pierre Lambercy (DXC & ServiceNow) Marco Braun (ServiceNow) Roberto Álvarez Alonso (SwissFlowIt)   Agenda Highlights 09:30 AM Welcome & Coffee 10:00 AM Introduction Speaker: Isabel Fernandez Gonzalez (CERN) 10:10 AM DXC: Our ServiceNow Journey Speaker:Bruno Messmer & Brad Novak (DXC) 10:30 AM DXC Employee Connect Speaker: Brad Novak (DXC) 10:50 AM Transforming Lives: Salvation Army Digital Journey Speaker: Mathias Haller (Fondation Armée du Salut) 11:20 AM Mobile Agent at lightspeed for CERN Speaker: Eric Lienard & Amaury Flament (CERN) 11:50  – 1:30  Lunch & Networking 1:30 PM ABB’s Greenfield Program Speaker: Pedro Venceslau (ABB) 2:00 PM DXC LAB: Agentic AI Speaker: James Downs (DXC) & Pierre Lambercy(ServiceNow) 3:00 PM Coffee Break 3:15 PM GenAI Security/Privacy Speaker: Marco Braun (ServiceNow) 3:45 PM  Integrated Documentation - Maximizing ServiceNow value through Integrated Documentation Speaker: Roberto Álvarez Alonso (SwissFlowIt) 4:15 PM  Wrap Up & Feedback 5:00 PM Summer Party by DXC Music, drinks & networking!   We look forward to celebrating with you and sharing a memorable day together. See you on June 25! Warm regards, Isabel Fernandez SNUG Leader Suisse Romande Thomas Spillard Solutions Consultant, ServiceNow Alexandra Stiegler SNUG Support ... View more

Hello SNUG Members!   I hope to see you at Knowledge 2025- our largest event of the year!   Join us May 6-8 at The Venetian Las Vegas for three days of unforgettable insights, training, and networking! There will be over 800 content-packed breakouts and sessions, pre-conference technical training (Now Learning), CreatorCon, and more.   Check out Event Highlights, Agenda-at-a-glance, and Agenda Builder to learn more. The closing party will be at the SPHERE and feature Gwen Stefani and Leon Bridges!   It’s not too late to register to attend.   We look forward to welcoming the SNUG community in the community area on the Expo floor! Grab your SNUG ribbon! Take part in CreatorCon Learn about ways to engage with the SNUGs! Looking to find the most coveted giveaways at Knowledge 2025? If you want one, you will have to hunt for one! For the FOURTH year, we have the SNUG glass “orb” treasure hunt!   Read about  The Treasure Hunters of Block Island in The New York Times article or see the video on CBS News! The owner of the Glass Station Studio and Gallery in Rhode Island started the “Glass Float Project” collection craze by creating and hiding glass “orbs” throughout Block Island for people to find and collect. Join us at Knowledge again this year to participate in the Treasure Hunt! We will be hiding 3 ServiceNow green orbs each day and the special multi-colored orb on the last day of the conference.   Please visit me in the community area of the Expo if you attend! I enjoy meeting SNUG members to get your first-hand feedback and ideas. We will be scanning participants who are interested in participating at SNUG events (hosting, presenting, participating as a Leader) and will follow-up with everyone who is interested following the conference.   Have questions? You can find help at the Events Help Center.   I hope to see you there!   Tracy O’Brien ServiceNow ... View more