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17th SNUG Suisse Romande – 11 June 2026 – Agenda complete
Dear SNUG members,
I am happy to share that the agenda for the upcoming SNUG Suisse Romande on 11 June 2026 in Geneva, hosted by Deloitte, is now complete.
A big thank you to Deloitte, and especially to Sébastien Martin and the Deloitte team, for hosting and organising this event with us.
Registration remains open, and we already have more than 40 participants registered.
You can still register here:
https://rsvp.servicenow.com/snugsuisseromande2026
Please note that the session HRSD management in ServiceNow for Deloitte Employees will be organised as a separate virtual session in September.
Agenda
09:00 - 09:30
Welcome Breakfast and Networking
09:40 - 09:50
Welcome and Opening
Isabel Fernandez, SNUG leader
09:50 - 10:00
Welcome and Introduction by Deloitte
Alice Pearce, Sébastien Martin
10:00 - 10:30
ServiceNow at Scale: Internal Platform Strategy and AI Adoption
Joe Erskine - Deloitte
Deloitte's ServiceNow platform strategy includes a global, multi-instance architecture serving 150 countries, with an integrated product suite covering IT, Finance, HR and Business operations. The organisation is accelerating digital transformation with Now Assist and Agentic AI.
10:30 - 11:00
Morning break
11:00 - 11:30
AI in ServiceNow: Lessons from the Field
Milan Deruelle, Emilie Kirschner - CERN
This session shares practical lessons learned from implementing Generative AI and Predictive Intelligence in ServiceNow, including ticket classification, spam detection, field prediction and Knowledge Base recommendations.
11:30 - 12:00
How Lombard Odier is leveraging ServiceNow for integrated risk management?
José Diaz - Lombard Odier; Maximilian Bazzi - Bazzi Consulting
Lombard Odier will share its ServiceNow IRM journey for Operational Risk Management, including lessons learned and how the programme now supports FINMA and DORA compliance.
12:00 - 13:30
Lunch
13:30 - 14:00
ServiceNow Latest Updates and Roadmap Highlights
Thomas Spillard - ServiceNow
14:00 - 14:30
AI Control Tower: Governing and Scaling AI Initiatives
ServiceNow
14:30 - 15:00
DTT Global: Implementing an AI Control Tower at Scale
Deloitte - Architect
Deloitte Technology Transformation Global has established a central AI Control Tower to govern, monitor and optimise AI initiatives across the enterprise, with visibility on project portfolios, performance metrics and value realisation.
15:00 - 15:30
Afternoon break
15:30 - 16:00
CSDM overview
ServiceNow
16:00 - 16:30
One Model, Every Perspective: How CSDM Unifies Business, Users, Operations, and Finance Across a Global Enterprise
Robin Chytil - Takama; Angela Custodio - dsm-firmenich
This session will share how dsm-firmenich is navigating CSDM adoption at global scale: what worked, what did not, and where the real friction lies. It will also show how a solid CSDM foundation can support IT Financial Management and improve cost transparency.
16:30 - 16:40
Open discussion: user satisfaction, collaboration and upcoming events
Isabel Fernandez, SNUG leader
16:40 - 18:00
Networking
We are looking forward to seeing you in Geneva!
Best regards,
Isabel Fernandez
Thomas Spillard, ServiceNow
Marzena Lapka, Event support and Media
Starts:
Thu, Jun 11, 2026 12:00 AM PDT
Ends:
Thu, Jun 11, 2026 08:00 AM PDT
Nations Business Center, Rue du Pré-de-la-Bichette 1, Geneva, Suisse
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