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Invitation SNUG virtual meeting, Switzerland and Austria (Alps), November the 10th, 2021
Published on
09-28-2022
10:23 AM
by
isabel
Invitation SNUG virtual meeting, Switzerland and Austria (Alps), November 10, 2021
Dear SNUG Swiss romande members:
We are very pleased to invite you to the second virtual SNUG on November 10, 2021 from 9.00 -12.00 am. Join us for fresh use cases by Mercedes Benz Switzerland, OMV, Swisscom and CERN as well as an interactive networking with a Virtual Agents (VA) open discussion moderated by Dale Cheeseman, ServiceNow.
The virtual meeting will be presented with Zoom under this link:
https://servicenow.zoom.us/webinar/register/WN_BXiARpNLR522mXiABKQ0Dg
Please, attendees will need to register briefly through this link before prior to the webinar. After registering, attendees will receive a confirmation email containing information about joining the webinar.
I will be very happy to welcome you together with SNUG leaders Roland Rebmann, Head Enterprise Service Management at Swiss RE and Fabrice Ritter, Head of IT, Aftersales and Retail, Mercedes-Benz Switzerland, for the German-speaking part of Switzerland and Andreea Obreja, ITSM Process Manager at OMV for Austria. We go for it together!
Together, we are pleased to propose you the Agenda:
09.00-09.10 Welcome by the SNUG leaders
Business and Technical Use cases
09.30-09.30 Business Use Case I:
“S(erviceNow) + S(erviceNow) = S(uccess)”
Andrei Ivanescu, Senior Process Owner, OMV
09.30-09.50 Business Use Case II:
Boosting dealer productivity and customer experience with digitized processes
Oktay Gül, Business Relationship Manager, Mercedes-Benz Schweiz AG
09.50-10.10 Business Use Case III:
Selective Data and Context Replication for ServiceNow
Richard Scheller, IT Service Management Consultant, Swisscom
10.10-10.30 Technical Use Case IV:
Data Privacy implementation at CERN based on ServiceNow
Jorge Garcia Cuervo, Sergio Ruiz Sanz, Patricia Martin Perez, CERN
10.30-11.45 Break & Networking
Open discussions
10.45-11.05 Virtual Agents (VA) open discussion with moderation by Dale Cheeseman
11.05-11.25 ATF (Automated Testing Framework) open discussion
11.15 - 11.45 Closure
11.25-11.45 Participant survey & Closing
We hope you’ll be joining us,
A tout bientôt!
Alexandra Stiegler, Event coordinator, stiegler@spritcom.ch
Isabel Fernandez your SNUG Leader
Event has ended
You can no longer attend this event.
Start:
Tue, Nov 9, 2021 11:00 PM PST
End:
Wed, Nov 10, 2021 02:00 AM PST
Online
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