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SNUG Suisse Romande – 11 June 2026 – Registration open & looking for customer speakers
Dear SNUG members,
I am glad to share an update on the upcoming SNUG Suisse Romande on 11 June 2026 in Geneva, hosted by Deloitte. Thank you Sébastien Martin and the Deloitte team for your support and enthusiastic participation.
Registration is now open: Register here
We are currently building the agenda and are still looking for a customer willing to share their ServiceNow experience. Slides should be in English. Presentation can be in English or French, with Q&A.
Below is the current draft agenda:
| Time | Who | Title | Description |
| 9h00-9h30 | Breakfast & Networking | ||
| 9h40-9h50 | Isabel Fernandez | Welcome & Opening | |
| 9h50-10h00 | Alice Pearce, Sebastien Martin - Deloitte | Welcome & Introduction by Deloitte | |
| 10h00-10h30 | Joe Erskine - Deloitte | Scaling ServiceNow Globally: Deloitte’s Platform Strategy and AI Journey | Deloitte's ServiceNow platform strategy encompasses a globally distributed, multi-instance architecture serving 150 countries with an integrated full-stack product suite spanning IT, Finance, HR, and Business operations. The organization is accelerating digital transformation by scaling AI-driven capabilities through Now Assist and Agentic AI, unlocking significant value realization across enterprise workflows. |
| 10h30-11h00 | Morning break | ||
| 11h00-11h30 | Joe Erskine | HRSD management in ServiceNow for Deloitte Employees | Deloitte has scaled its Human Resources Service Delivery (HRSD) capabilities in ServiceNow through advanced case management, Employee Center Pro, and intelligent employee journeys, creating a comprehensive self-service ecosystem. The organization is leveraging Now Assist to enhance HRSD operations with early learnings demonstrating measurable impact, while seamlessly integrating SuccessFactors as the core HRIS to ensure unified HR data and process continuity across the enterprise. |
| 11h30-12h00 | TBC | Customer / Interactive Session | Looking for a customer to share their experience |
| 12h00-13h30 | Lunch | ||
| 13h30-14h00 | Thomas Spillard - ServiceNow | Latest Updates & Roadmap | |
| 14h00-14h30 | ServiceNow | AI Control Tower: Governing and Scaling AI in practice | |
| 14h30-15h00 | Deloitte | DTT Global: Implementing an AI Control Tower at Scale | Deloitte Technology Transformation (DTT) Global has established a centralized AI Control Tower to govern, monitor, and optimize AI initiatives across the enterprise, ensuring alignment with strategic objectives and risk management protocols. The control tower provides real-time visibility into AI project portfolios, performance metrics, and value realization, enabling DTT Global to scale AI adoption responsibly while maintaining compliance, governance, and measurable business impact across all business units. |
| 15h00-15h30 | Afternoon break | ||
| 15h30-16h00 | ServiceNow | CSDM Overview | |
| 16h00-16h30 | Robin Chytil, Takama / DSM-Firmenich | CSDM in the Real World | IT means something different to everyone and that's precisely the problem. Business stakeholders need IT to support critical processes. End-users want their applications and tools to work. Operations teams live in the reality of thousands of configuration items. And finance, the CIO, the CFO? They need numbers they can trust. In theory, CSDM was built to bridge all of this. In practice, deploying it at global scale, across legacy frameworks, inherited taxonomies, and organisations that have never agreed on what an "application" even means, is a different story. This session is not a success story. It's a working story. We'll share how dsm-firmenich is navigating CSDM adoption: what worked, what didn't, and where the real friction lies. With a solid CSDM foundation, IT Financial Management becomes a genuine steering tool, giving CIOs and CFOs the cost transparency they need to make decisions. |
| 16h30-16h40 | Isabel Fernandez | SNUG News & Closing | |
| 16h40-18h00 | Networking |
Looking forward to seeing you!
Isabel Fernandez
Starts:
Thu, Jun 11, 2026 12:00 AM PDT
Ends:
Thu, Jun 11, 2026 08:00 AM PDT
Nations Business Center, Rue du Pré-de-la-Bichette 1, Geneva, Suisse
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