Average Incident/RITM Resolution Time

[atha]

Dear Sir,

Could you please give me the exact setup to get the desire reports.

Average Incidents/Ritms resolution time.

Best Regards,

[snehabinani26]

Hope this link helps.

http://wiki.servicenow.com/index.php?title=KPI_Reports#KPI_-_Average_Incident_Resolution_Time_by_Cat...

[atha]

how can I setup ?

2.1.1 KPI - Average Incident Resolution Time by Category

Report Name	Type	Description
KPI - Average Incident Resolution Time by Category	Pivot Table	Lists the average resolution time and category of incidents closed in the last 12 months.

How can I setup, Please...