Built something you're proud of? Tell the story. A quick G2 review of App Engine or Build Agent helps other developers see what's possible on ServiceNow. Share your experience.

Adding conditions to KM: Article Expiry Warning notification

misolarz
Tera Expert

‎01-17-2025 06:02 AM

Hello

 

I have tried adding conditions to the OOB notification - KM: Article Expiry Warning to trigger only when a knowledge article is set to expire for a particular knowledge base. I can see the events are fired but no notification is sent. Has anyone got this working or tried changing conditions? Without the condition the emails are sent but for all knowledge bases

Preview file
50 KB
0 Helpfuls
  • 707 Views
1 REPLY 1

Shivambitanwar1
Tera Contributor

‎01-17-2025 07:19 AM

Hi,

 

Check for property glide.knowman.enable_article_expiry_notification . it should be set to true.

 

//Shivambi

0 Helpfuls