AI Search - available on premises?

Neil Paterson
Tera Contributor

‎09-13-2023 03:48 AM

I am looking into how to setup Virtual Agent to query a knowledge base and one possible solution could be to use AI Search.  My company uses an on premise installation of ServiceNow.

I believe requesting AI Search takes time as it involves the provisioning of new hardware.

Is AI Search available on on premise or is it limited to cloud only?

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Tsepo Molelekoa
Giga Contributor

‎07-25-2024 02:43 AM

AIS is available to self-hosted customers starting with the Quebec release. 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870874

 

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Tsepo Molelekoa
Giga Contributor

‎07-25-2024 02:44 AM

Yes AIS is available on prem

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0870874

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