Comments and work notes from existing incidents showing up when new and existing incidents assigned
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08-22-2025 06:46 AM
I have an open case on this but thought I'd ask here too. Our technician assigned incident INC0023667 to himself at 9:45:29 AM on August 15. At the same time old comments from an entirely different and unrelated incident show up in the activity log. See the attached screen shot.
Has anyone had this happen? If so have you got it fixed and how?
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08-22-2025 08:42 AM
There are a lot of intermittent instances going back years. The new guy just brought it to our attention. Quotes from 2 weeks earlier on another incident showing up.