Deactivating Notifications

[Devika]

I am deactivating some custom notifications which are not required.I would like to know how to analyse the impact of deactivating them .How to validate the effect with Business rules or any other .

[Singh3]

When deactivating custom notifications, it’s a good practice to first analyze both technical and functional impact. Below are some effective ways to validate the impact before and after deactivation:

1. Identify the Triggering Mechanism

   • Check whether the notification is triggered by a Business Rule, Flow Designer, Event, or Script Include.

   • Review the When to send conditions and the associated event name (if any).

2. Search for Dependencies

   • Use Global Search / Script Search to find references of the event name in:

     • Business Rules

     • Script Includes

     • Workflows / Flow Designer

     • Custom scripts

   • This helps ensure the notification is not reused elsewhere.

3. Review Business Rules

   • Check Business Rules on the target table for:

     • gs.eventQueue() usage

     • gs.eventQueueUnique() usage

   • If the event is only used for this notification, deactivating it is usually safe.

4. Check Email Logs

   • Review sys_email and sys_email_log to understand:

     • Frequency of emails

     • Who is receiving them

     • Whether they are still relevant

5. Test in Sub-Prod

   • Deactivate the notification in DEV / TEST

   • Perform the same actions that previously triggered the notification

   • Validate that:

     • No required emails are missing

     • No errors appear in system logs

6. Monitor System Logs

   • After deactivation, monitor:

     • System Logs → Errors

     • Event Queue

   • This ensures no scripts or processes are failing silently.

7. Functional Validation

   • Confirm with stakeholders that the notification is no longer required

   • Ensure there is no compliance, audit, or SLA dependency

Following this approach helps ensure a safe and controlled deactivation without impacting business processes.
Hope this helps!
If this answers your question or provides clarity, please consider marking it as Helpful or Accept as Solution so it can help others in the community as well!

[Ankur Bawiskar]

@Devika  

My thoughts

• If the notifications are event‑based, identify the business rule or flow that triggers those events.
• Keeping the triggering logic active without disabling it will continue generating event log records. Even though emails won’t be sent, the event log table will keep growing unnecessarily.
• If the notifications are not tied to any events, you can safely deactivate them with no further impact

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[Ankur Bawiskar]

@Devika  

Thank you for marking my response as helpful.

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏