Description field getting clear without creating any history
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2 hours ago
Hi team ,
on project form we have short_description field . if user update this value somehow it is getting clear after some time and no logs have been maintained
in the screen shot u can see when iupdate this description value , it is getting cleared without creating any logs or history.
anyone has encountered this issue before.
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an hour ago
some script is clearing
check business rule, flow on project table or flow on other table which might be clearing
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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27m ago
Hi Ankur,
Thanks for the response , if it is clearing via script can we see in history when it is clear.?
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7m ago
search that in history calendar or history list which shows the audit of that record
if that field is updating via business rule with setWorkflow(false) then that update won't be audited in sys_audit table
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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11m ago
Hi @arjshubh
You can do one thing: when you load the form, just check the browser console at the bottom and see what scripts are running on that page. That will help you identify if any script is causing the issue.”
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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