Description field getting clear without creating any history
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3 weeks ago
Hi team ,
on project form we have short_description field . if user update this value somehow it is getting clear after some time and no logs have been maintained
in the screen shot u can see when iupdate this description value , it is getting cleared without creating any logs or history.
anyone has encountered this issue before.
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3 weeks ago
some script is clearing
check business rule, flow on project table or flow on other table which might be clearing
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hi Ankur,
Thanks for the response , if it is clearing via script can we see in history when it is clear.?
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3 weeks ago
search that in history calendar or history list which shows the audit of that record
if that field is updating via business rule with setWorkflow(false) then that update won't be audited in sys_audit table
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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3 weeks ago
Hope you are doing good.
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💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader