Description field getting clear without creating any history
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12-01-2025 12:03 AM
Hi team ,
on project form we have short_description field . if user update this value somehow it is getting clear after some time and no logs have been maintained
in the screen shot u can see when iupdate this description value , it is getting cleared without creating any logs or history.
anyone has encountered this issue before.
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12-01-2025 01:00 AM
some script is clearing
check business rule, flow on project table or flow on other table which might be clearing
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Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-01-2025 01:42 AM
Hi Ankur,
Thanks for the response , if it is clearing via script can we see in history when it is clear.?
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12-01-2025 02:02 AM
search that in history calendar or history list which shows the audit of that record
if that field is updating via business rule with setWorkflow(false) then that update won't be audited in sys_audit table
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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12-02-2025 09:23 PM
Hope you are doing good.
Did my reply answer your question?
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
