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Display Subcategories under the main ESC dropdown

GK0188939920771
Tera Contributor

‎04-08-2026 04:48 AM

How do i amend the ServiceNow taxonomy,  to create subcategories under the main drop downs on ESC portal  to make it easier for the user to navigate

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6 REPLIES 6

AndersBGS
Tera Patron

‎04-08-2026 06:26 AM

Hi @GK0188939920771 

 

What have you done until now and where do you experience issues?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls

Tanushree Maiti
Tera Patron

‎04-08-2026 10:24 AM

Hi @GK0188939920771 

 

Refer these Post /videos:

Employee center taxonomy 

https://www.youtube.com/watch?v=fiChK51Tf44

https://www.youtube.com/watch?v=gfHwOqIOUoc

https://www.youtube.com/watch?v=S6L9PZsIiis

 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti