Display Subcategories under the main ESC dropdown
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04-08-2026 04:48 AM
How do i amend the ServiceNow taxonomy, to create subcategories under the main drop downs on ESC portal to make it easier for the user to navigate
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04-08-2026 06:26 AM
What have you done until now and where do you experience issues?
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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04-08-2026 10:24 AM
Refer these Post /videos:
https://www.youtube.com/watch?v=fiChK51Tf44
https://www.youtube.com/watch?v=gfHwOqIOUoc
https://www.youtube.com/watch?v=S6L9PZsIiis
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti