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Display Subcategories under the main ESC dropdown

GK0188939920771
Tera Contributor

3 weeks ago

How do i amend the ServiceNow taxonomy,  to create subcategories under the main drop downs on ESC portal  to make it easier for the user to navigate

0 Helpfuls
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6 REPLIES 6

AndersBGS
Tera Patron

3 weeks ago

Hi @GK0188939920771 

 

What have you done until now and where do you experience issues?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls

Tanushree Maiti
Kilo Patron

3 weeks ago

Hi @GK0188939920771 

 

Refer these Post /videos:

Employee center taxonomy 

https://www.youtube.com/watch?v=fiChK51Tf44

https://www.youtube.com/watch?v=gfHwOqIOUoc

https://www.youtube.com/watch?v=S6L9PZsIiis

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
23 - Building a Taxonomy for ServiceNow Employee Center: Organize Content Like a Pro!
23 - Building a Taxonomy for ServiceNow Employee Center: Organize Content Like a Pro!
youtube.com/watch?v=fiChK51Tf44
In this comprehensive tutorial, we delve into the process of creating a customized taxonomy within ServiceNow's Employee Center, aiming to enhance content organization and improve user experience. By establishing a clear hierarchical structure, employees can effortlessly navigate through various ...