eBook is absent in Library ""Failed to load Inkdocs

MazherYousuf7
Tera Contributor

‎02-27-2026 08:28 AM

In order to begin with ServiceNow Fundamentals
I need access to eBook 
when I try to access it, it remains empty with error "Failed to load Inkdocs"
please help

 

Screenshot 2026-02-27 214757.png

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5 REPLIES 5

Tanushree Maiti
Kilo Patron

‎02-28-2026 12:42 AM

Hi @MazherYousuf7 

 

Can you follow the troubleshooting steps as per ServiceNow Inkling & eBook FAQ  and try.

 

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
Linkedin:
0 Helpfuls

Dr Atul G- LNG
Tera Patron

‎02-28-2026 01:00 AM

Hi @MazherYousuf7 

 

I doubt we get ebook for SN fundamental as far as I remember it's for CSA only.

 

Better log a case with now learning and team can help.

Also when did you redeem this book and how?

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

miftikhar20
Kilo Patron

‎02-28-2026 01:13 AM

Hi @MazherYousuf7 ,

Please refer to this KB, it might help you:

Cannot access eBook or ServiceNow Inkling account - ServiceNow University

 

If my response helped, please mark it as the accepted solution so others can benefit as well.

Thanks & Regards,
Muhammad Iftikhar

If my response helped, please mark it as the accepted solution so others can benefit as well.

gregzhu
Mega Contributor

‎03-05-2026 01:34 AM

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