Field Update Cause Duplication in Activity Stream & Affect Email Notification

[AdamSaniS]

Hi Experts!

Kindly seeking Community advice regarding an issue with the Risk Event form. When a field value is updated, the Activity Stream sometimes logs the same field change twice, showing two identical lines for a single update.

This duplication also impacts our email notifications, which are configured to trigger on field updates. As a result, two identical emails are sent for what should be a single update.

What’s particularly inconsistent is that:

• Sometimes, the same field update appears only once in the Activity Stream (as expected)
• Other times, it appears twice, even though the field was only updated once (This is the issue)

This behavior is unpredictable and seems to vary over time.

Attached herewith are the screenshots. Thank you so much for your kindness and time.

[BasmaL]

Please i have the same problem. Did you find a fix ? 

thanks you 

[PrashantLearnIT]

Hi @AdamSaniS 

Can you please check Business Rules if any custom one is created or existing one is updated?

May be current.update(); might be causing the issue.

[matthewsur]

Also interested in what the solution is