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For newly created Kb article the workflow shows pending draft even after the approval is approved

sindhu44
Kilo Contributor

2 hours ago

For newly created Kb article the workflow shows pending draft even after the approval is approved user wanted to know why that is showing like that 

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2 REPLIES 2

snharsha866
Mega Contributor

an hour ago

This usually happens if the article's "Valid from" date is set in the future, or if an additional approval level in the Approvers tab is still pending.

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Dr Atul - LNG
Tera Patron

an hour ago

Hi @sindhu44 

Could you please check whether any approval is still pending? Also, could you check whether a scheduled publication date has been specified?

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Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
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