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Garbled characters in Document Viewer

bonsai
Mega Sage

I was using Document Viewer to check the contents of files.
After uploading multiple files at once, when I clicked the "View" link, garbled characters were displayed in the documents.

The problem did not go away even after waiting a while or logging out.
It was fixed by re-uploading, but I don't know what caused the garbled characters.
Even if the characters are garbled, I think it's not a problem as long as the correction process is carried out.
Will this go away with the passage of time?
Clearing my browser cache did not solve the problem, so I thought the cache might remain in a table somewhere.

2 REPLIES 2

Ankur Bawiskar
Tera Patron
Tera Patron

@bonsai 

can you share screenshots?

The issue should not occur ideally.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

You'll see the document viewer on the left and the uploaded file on the right.

Some text will be garbled.

 

mojibake.JPG