GenAI Summarization in Portal

Kidambi
Tera Expert

Team i would like to know when we enable GenAI in Service Portal the results that come out from the user question can we show images and knowledge articles if yes do we have any documentation.

6 REPLIES 6

Kidambi
Tera Expert

Kidambi_0-1751901171089.png

 

Kidambi
Tera Expert

@GlideFather  Yeah basically if you search something on the portal the GenAI would give step by step instructions and in case if it finds any KB article or Attachment it even shows that this is wat i understand