Gettig Error : Did you add and post a comment?

[23102196]

Hi ServiceNow, 

I got a issue while creating new record and adding comment. I add comment and post it even i got error.

kindly resolve my issue. 

thank you.

[GlideFather]

Hi @23102196,

I don't remember the context, Adela was a caller?

You are adding a comment with Platform User and I don't see the steps before to be sure who was supposed to post that comment - PU or AC?

Also, eventually try to create a new incident with all the given details WITHOUT the comment, save that incident, then add the comment and SAVE it.. 

Another thing to try - if you copy paste, be sure there's no blank space and it's really 1:1.. 

[AndersBGS]

Hi @23102196 ,

have you went through it again and ensured every step? 

[Dr Atul G- LNG]

Hi @23102196 

Sometimes it is instance issue, did you follow with right user impersonate.

[satyam SINGH2]

It just any step which is miss in the process please re check each step again.