Gettig Error : Did you add and post a comment?

23102196
Mega Contributor

‎01-02-2026 02:46 AM

Hi ServiceNow, 

I got a issue while creating new record and adding comment. I add comment and post it even i got error.

kindly resolve my issue. 

thank you.

23102196_0-1767350764484.png

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7 REPLIES 7

glideFather
Tera Patron

‎01-02-2026 12:17 PM

Hi @23102196,

 

I don't remember the context, Adela was a caller?

GlideFather_0-1767384911641.png

 

You are adding a comment with Platform User and I don't see the steps before to be sure who was supposed to post that comment - PU or AC?

 

Also, eventually try to create a new incident with all the given details WITHOUT the comment, save that incident, then add the comment and SAVE it.. 

 

Another thing to try - if you copy paste, be sure there's no blank space and it's really 1:1.. 

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AndersBGS
Tera Patron

‎01-03-2026 01:37 AM

Hi @23102196 ,

 

have you went through it again and ensured every step? 

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Dr Atul - LNG
Tera Patron

‎01-03-2026 01:55 AM

Hi @23102196 

 

Sometimes it is instance issue, did you follow with right user impersonate.

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satyam SINGH2
Tera Contributor

‎01-03-2026 02:13 AM

It just any step which is miss in the process please re check each step again. 

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