Gettig Error : Did you add and post a comment?

23102196
Mega Contributor

‎01-02-2026 02:46 AM

Hi ServiceNow, 

I got a issue while creating new record and adding comment. I add comment and post it even i got error.

kindly resolve my issue. 

thank you.

23102196_0-1767350764484.png

23102196_1-1767350787623.png

 

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7 REPLIES 7

Shashank_Jain
Mega Sage

‎01-03-2026 03:44 AM - edited ‎01-03-2026 03:44 AM

@23102196 ,

Try with creating a new incident again with the correct incident details. 

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain
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Sahil Chaudhary
Tera Contributor

‎01-03-2026 06:00 AM

Hi @23102196 

I think you missed adding a comment in the incident. Please try modifying the incident, or delete it and recreate it. Kindly be careful and make sure you don’t miss any steps—follow the process step by step.

 

Warm regards,
Sahil

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niyatisharm
Tera Contributor

‎01-03-2026 11:22 AM

Hi @23102196 

You can refresh and give some time and again you can try .

 

sometime its having glitch.

hope will be fix.

 

Thank you

Niyati,

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